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On-Site Support Junior-On-Site-Madrid (h/M/X)

On-site in Spain·Added yesterday (last checked 12 Oct)

Experis España

138 open roles

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Overview

Work mode: On-site, Spain
Education: Vocational training (FP Grado Medio)
Benefits: Private health insurance, flexible pay plan, meal vouchers

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Vocational Training (technical or administrative qualification related to IT or systems).
Between 1 and 2 years of experience in N1/N2 support, Helpdesk, Service Desk, or CAU.
Knowledge of PC hardware components, connectors, consumables, and printers.
Support for Windows and/or Linux operating systems, and Office applications.
Support for telephony equipment (mobile and landline).
Knowledge of solution implementation, problem management, and change support.
Autonomy, communication, listening, logical and methodical thinking, responsiveness, and analytical skills.
Good attitude, predisposition, initiative, desire to learn, and involvement in the day-to-day service.
Ability to work as part of a team.

Nice to have

Knowledge of the Altiris software implementation platform will be valued.
English is not mandatory; B1/B2 would be an added value.

Pay & benefits

What you'll get

23 vacation days
Exclusive discounts at Fnac, theater, cinema, Booking, and more
Flexible compensation: meal vouchers, medical insurance, childcare... all deductible from personal income tax
"Refer a friend" program with a bonus if you recommend a candidate who joins
We provide you with all the necessary equipment to work
Continuous training: online platform and official certifications
Dynamic environment with learning opportunities
Inclusive company culture, with a focus on well-being and professional development

The role

At Experis, we are looking for an On-Site Support Junior (H/M/X).

What you'll do

Attend to users in person on-site.
Register, escalate, and follow up on incidents and requests using ticketing tools.
Provide support for client operating systems: Windows and, to a lesser extent, macOS, iOS, and iPadOS.
Maintain and provide support for room devices: audiovisual equipment, ChromeOS, docking, cabling, monitors, and other accessories.
Support devices such as laptops, mobile phones, and tablets (Apple).
Resolve incidents regarding end-user applications (VPN, Chrome browser, Office, etc.).
Apply client instructions and understand the technical environment of the plant.
Participate in the implementation of solutions, problem management, and change support.

About Experis España

Experis is a global technology services and resourcing company and the IT consulting brand of ManpowerGroup, with more than 25 years of experience in information technologies. It presents itself as a world leader in technology projects, delivering end-to-end services to enable its clients' digital transformation.

Its services span business transformation, cloud and infrastructure, SAP and enterprise applications, and IT selection and headhunting, complemented by Experis Academy training programs developed with IT companies and educational institutions. The company reports more than 50,000 consultants worldwide.

Industry: IT Recruitment
Employees: 50,000
Website: experis.es

In their own words

About the company & team

At Experis, we are a company specialized in professional services and IT project management associated with our 3 practices: Business Transformation, Cloud & Infrastructure, and Enterprise Applications.

Currently, we combine our technological solutions with the most in-demand skills in the market. Additionally, we provide specialized training associated with the aforementioned service lines.

We have a workforce of more than 1,800 IT specialists in Spain and an international presence in 54 countries.

All open roles at Experis España