Service Desk Technician

• At least 2 years of experience in technical support, Service Desk, or IT service environments.
• Experience working with ServiceNow or similar ITSM platforms.
• Solid knowledge of incident and service request management.
• Experience using infrastructure and service monitoring tools.
• Ability to analyze alerts, diagnose incidents, and apply appropriate solutions or escalations.
• High level of English, both oral and written.
• Excellent communication skills, customer orientation, and problem-solving abilities.
• Ability to work effectively under pressure and in critical environments.
• Availability to participate in 24/7 rotating shifts, including nights, weekends, and holidays.

• Knowledge of Active Directory administration.
• Experience with Azure AD / Entra ID.
• MFA management and support.
• Knowledge of virtualization technologies.
• Experience in incident resolution in Windows and Linux environments.
• Basic knowledge of networking, DNS, and DHCP.
• Ability to develop automations using PowerShell.
• Experience with backup and recovery tools.
• Knowledge of Power BI.
• Interest or experience in automation and AI tools.
• ITIL v4 Foundation certification.
• Degree in Computer Science, Engineering, or equivalent training.

Are you passionate about technology and do you enjoy helping people resolve incidents quickly and efficiently? At Expleo, we are looking to hire a Service Desk Technician to become part of an international environment that supports critical infrastructures and services within the United Nations ecosystem. You will have the opportunity to work in a global support team, participating in the operation of essential services, using monitoring and ITSM management technologies in a dynamic, collaborative environment oriented toward continuous improvement.  📍 Location: Valencia, Spain 🏠 Hybrid model 🌍 International and multicultural environment

• Manage incidents, service requests, and operational alerts, ensuring their correct resolution and follow-up.
• Provide first-level technical support, investigating and resolving hardware, software, and corporate service issues.
• Escalate complex incidents to specialized teams when necessary, ensuring smooth communication throughout the entire process.
• Supervise the technological infrastructure through monitoring tools and respond proactively to events and alerts.
• Keep users informed about service interruptions, known incidents, and progress in problem resolution.
• Collaborate in Incident, Problem, Change, and Configuration Management processes following ITIL best practices.
• Contribute to the updating of technical documentation, operating procedures, and knowledge bases.
• Participate in activities related to CMDB management and change coordination in systems.