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Service Desk Technician (LT1)

Remote, Barcelona·Full-time·Added yesterday (last checked 22 Oct)

Overview

Work mode
Remote, with limits
Contract
Full-time

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Previous experience in Service Desk, Helpdesk, or user support.
  • Knowledge of microcomputing, networks, and corporate applications.
  • Experience working with ticketing tools.
  • Strong communication skills and a user-oriented approach.
  • Ability to diagnose problems, prioritize tasks, and work following established procedures.
  • A resourceful, organized person committed to service quality.
  • Residency in Barcelona, Cáceres, Madrid, or Salamanca.
  • Availability to work in 24/7 shifts if service needs require it.

Pay & benefits

What you'll get

  • Location: Barcelona, Cáceres, Madrid, or Salamanca.
  • Work environment: you will be part of a team focused on providing support and ensuring the proper functioning of technological services.

If you like helping, solving problems, and becoming the point of reference for users, this autumn could be the beginning of your next professional challenge.

Join the team and help keep technology running!

The role

This autumn, become the support point that keeps everything running

When the days get shorter and autumn begins to change everything, there is one thing that cannot stop: technology.

That is why we are looking for a Service Desk Technician to join our team for a project based in Barcelona, Cáceres, Madrid, or Salamanca.

You will be the first point of contact for our users and will play a key role in managing their incidents and requests, accompanying them from the first contact until resolution.

About Infortec Consultores

Infortec Consultores is a technology services and consulting company that works across a broad range of IT disciplines, including software development, systems administration, database management, cybersecurity, data engineering, and IT service and project management.

Its activity spans areas such as programming, architecture, quality, ERP/CRM and business intelligence, hardware, networks and security, helpdesk, systems, and telecommunications, with roles ranging from junior support technicians to senior architects and tech leads.

Industry
IT Services

Good to know if you are moving

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