SOC Team Coordinator with German

Skills and attributes for success
· Strong communication and coordination skills in an international delivery setup.
· Structured and proactive working style with the ability to keep oversight in operational and critical situations.
· Customer-focused mindset and ability to interact professionally with German-speaking stakeholders.
· Sound understanding of IT Security, SOC operations, and security incident management principles.
· Ability to work effectively within a 24x7 shift-based operating model.

To qualify for the role, you must have
· Fluent German language skills, both written and spoken, at C1 level or higher.
· Good English communication skills for collaboration in a global environment.
· Knowledge of IT Security and Cyber Security principles.
· Understanding of Security Incident Management processes.
· Familiarity with SIEM platforms such as Microsoft Sentinel, Splunk, or IBM QRadar.
· Experience working with ticketing systems such as ServiceNow or comparable platforms.
· Willingness to work in a 24x7 shift environment.

Ideally, you'll also have
· Knowledge of Microsoft Defender XDR and Microsoft Sentinel.
· Awareness of cloud security concepts for Azure, AWS, or Google Cloud.
· Basic understanding of threat detection, incident response, ITIL, or security certifications such as SC-200 or CompTIA Security+.

What we offer

In EY GDS Spain, we're committed to fostering a vibrant environment where every team member can thrive. We provide a space for continuous learning and the flexibility to define your own success, empowering you to make a meaningful impact in your own way. Our diverse and inclusive culture values who you are and encourages you to help others find their voice.

Additionally, here's what makes us stand out:

• Empowering Career Development: Unlock your potential with tailored training and development programs designed to elevate your skills and propel your career forward. We invest in your growth because your success is our success.
• Flexible Work-Life Integration: Enjoy the freedom of our hybrid work model, allowing you to blend professional responsibilities with personal passions. We understand that life is more than just work, and we support you in achieving that balance.
• Comprehensive Well-Being Programs: Prioritize your health with our extensive wellness initiatives, including psychological support sessions and health resources. At EY GDS Spain, your well-being is at the heart of what we do.
• Meaningful Volunteering Opportunities: Make a difference in your community through our engaging volunteering programs. Join us in giving back and creating a positive impact while building connections with like-minded colleagues.
• Recognized Performance and Rewards: Celebrate your achievements with our recognition programs that honor both individual and team successes. We believe in acknowledging hard work and dedication, ensuring you feel valued every step of the way.

Join us at EY GDS Spain, where your journey is supported, your contributions are celebrated, and your future is bright.

To learn more about what we offer, visit our Careers in Global Delivery Services | EY - Global

Are you ready to shape your future with confidence? EY Global Delivery Services (GDS) is looking for a motivated Senior SOC Team Coordinator to join our Cyber Defense Center in Malaga, Spain. This senior position is intended for a candidate who can take ownership of operational coordination, provide guidance
within the SOC team, and support the effective delivery of cybersecurity services in a 24x7 operational environment for German-speaking and international clients.

As a member of our team in the EY GDS Spain office in Malaga, you'll have a chance to extend your knowledge and experience by working on interesting projects with the newest technologies and approaches. You'll support clients in choosing the most suitable business solution and take part in digital transformation.

What we look for
We are looking for a proactive and reliable coordinator who creates clarity in daily SOC operations, supports analysts with structure and communication, and helps ensure consistent delivery quality. The ideal candidate combines customer focus, teamwork, accountability, and the ability to stay calm and effective during critical security situations.

Your key responsibilities
You will support the operational coordination of an international SOC environment, ensure disciplined communication across shifts and stakeholders, and help maintain consistent service quality across security operations activities.
· Coordinate daily activities within a 24x7 Security Operations Center.
· Monitor security incident handling, ticket queues, and escalation activities.
· Support the coordination of major incidents and critical security events.
· Ensure smooth shift handovers and clear operational communication.
· Support SOC analysts in day-to-day operational questions and prioritization.
· Contribute to the maintenance and continuous improvement of SOC processes, playbooks, and standard operating procedures.
· Collaborate with customers, service managers, technical teams, and international cybersecurity stakeholders.
· Support reporting, quality assurance, audit-related activities, and service review preparation.