ServiceNow Developer/Architect - Manager

What we offer

In EY GDS Spain, you will collaborate with our teams on exciting projects and work with well-known brands from across the globe. We'll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.

• Continuous learning:You'll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We'll give you the insights, coaching, and confidence to be the leader the world needs.
• Diverse and inclusive culture:You'll be embraced for who you are and empowered to use your voice to help others find theirs.

Skills and attributes for success

To excel in this role, you must possess a comprehensive understanding of the platform and exhibit confidence when working through implementation, customization, or maintenance projects. This may be demonstrated through:

• Strong hands-on knowledge of at least 3 ServiceNow modules (preferably IRM / GRC, HRSD, SecOps, CMS or ITOM).
• Practical experience with workflow design, automation, scripting (server/client), and custom application development.
• Familiarity with integrations (REST, SOAP, MID Server) and broader enterprise architecture patterns.
• Understanding of relationships between platform workflows, data models, and cross‑module dependencies.
• Excellent stakeholder communication and ability to translate complex requirements into technical solutions.

To qualify for the role, you must have

• At least 4-5+ years of ServiceNow implementation experience.
• Proven development background delivering multiple end‑to‑end ServiceNow projects.
• ServiceNow CAD and/or CIS certifications (with IRM, HRSD, SecOps, or ITOM preferred).
• Strong understanding of ITIL and enterprise service management concepts.
• Advanced English proficiency with fluent communication skills.

Ideally, you'll also have

• Other European languages would be an advantage but not mandatory.
• A Bachelor's or Master's degree in a technical or business-related field

ServiceNow Developer Architect - Manager - EY GDS Spain - Hybrid Málaga

The opportunity

As a member of our team in the EY GDS Spain office in Malaga, you'll have a chance to extend your knowledge & experience by working on interesting projects with the newest technologies and approaches. You'll support clients in choosing the most suitable business solution and take part in digital transformation.

ServiceNow is a global platform widely used to manage enterprise service processes and digital workflows.
As a Senior ServiceNow Developer, you will be responsible for implementing, extending, customizing, and maintaining solutions across multiple ServiceNow modules.

You will work closely with architects, business stakeholders, and delivery teams to translate requirements into high‑quality technical solutions aligned with best practices, platform standards, and client needs.

We focus particularly on projects within IRM / GRC, HRSD, SecOps, CMS and ITOM, and experience in these areas will be highly valued.

We are in search Senior Developers/Architects of the ServiceNow platform who are passionate about creating innovative and bespoke solutions for our clients.

We value individuals who wish to expand their product knowledge, work with global stakeholders across different workflows of the platform, and potentially progress to architect, tech lead, dev lead, or project management roles.

If you are keen on initiating discussions and overseeing projects right up to post-go‑live activities - we are looking for you.

Your key responsibilities

• Develop, configure, and customize ServiceNow applications across supported modules.
• Implement workflows, automation, business rules, integrations, and data models according to functional and technical requirements.
• Collaborate with technical leads and architects to ensure solutions are scalable, maintainable, and aligned with platform best practices
• Work with stakeholders to refine requirements and translate them into actionable development tasks.
• Build and optimize UI policies, client scripts, scripts include, integrations, and ACLs.
• Participate in code reviews, testing cycles, and quality assurance to ensure reliable delivery.
• Support platform enhancements, upgrades, performance improvements, and issue resolution.
• Implement and maintain dashboards, reporting, and Performance Analytics elements.
• Cooperate with teams working across ServiceNow modules, including IRM / GRC, HRSD, SecOps, CMS, ITOM, and others