IT Business Planner & TPM

The FCE IT Business Planner is responsible for owning, continually improving, and reviewing the ongoing suitability of the FCE IT Governance framework, ensuring that the different IT sites (UK, Spain, Germany) and Shared Services are harmonized and well coordinated in their principles & methodologies. It is also responsible for providing IT reporting for Execs consumption, as it the case for the IT Operations Flashcard and IT KRIs.

Reporting to the FCE IT Director's Office Manager, this is a critical and highly visible role coordinating the activities of the pan-European Ford Credit IT team to drive execution rigor of Ford Credit tech transformation through governance, delivery process discipline, IT key metrics management, communication, and Special Projects Management.

• Analysis of IT operational metrics on a monthly basis, including trend analysis and benchmarking with industry.
• Co-ordinating across Product Teams to complete Systems Incident (Advisories) reporting and investigation to determine root cause and corrective actions.
• Incident Management, specially with the EU countries subject to DORA, to meet reporting requirements to the regulators
• Understanding the FCE risk model and applicability to IT, including preparing reports of IT performance against key risk indicators and presenting to the IT Director, Chief Risk Officer and at operational risk committee meetings.
• Project Management activities for Special Projects, which could include:
  • Creation and maintenance of project plans for Special Projects
  • Manage project SharePoint site including risks, issues, actions and document management
  • Data gathering from the different IT Global teams. Consolidation and analysis
  • Management reporting using Standard Management decks.
  • Coordination of project teams.
  • Task and dependency management.
  • Supporting governance process (L1/L2/L3 meetings)
• Develop successful working relationships with business and IT partners; either internal and external;
• Develop, regular update and monitoring Outsourcing agreements (including SLAs and KPIs review) with either Ford Motor and Ford Credit entities
• Develop successful relationships and become the single point of contact for IT domain across the locations;
• Coordinate and conduct regular reviews of project status providing timely information to IT and business stakeholders at various levels
• Help coordinating Engineering Transformation requirements

This position is based in Madrid, and it is expected that the successful candidate will be able to attend the office typically 4 days a week and remain flexible on the days they are required to attend the office according to business requirements.