IT Business Planner & TPM

Join Ford Credit Europe as an IT Business Planner and help drive the execution of our technology transformation across the UK, Spain and Germany. You'll strengthen IT governance, analyze performance and risk metrics, coordinate incident reporting, and support special projects -working closely with teams and stakeholders across Ford Credit and Ford Motor Company. We're looking for a proactive, analytical communicator with experience in IT operations, incident and project management, and a strong interest in improving processes.

• Analysis of IT operational metrics on a monthly basis, including trend analysis and benchmarking with industry.
• Co-ordinating across Product Teams to complete Systems Incident (Advisories) reporting and investigation to determine root cause and corrective actions.
• Incident Management, specially with the EU countries subject to DORA, to meet reporting requirements to the regulators
• Understanding the FCE risk model and applicability to IT, including preparing reports of IT performance against key risk indicators and presenting to the IT Director, Chief Risk Officer and at operational risk committee meetings.
• Project Management activities for Special Projects, which could include:
  • Creation and maintenance of project plans for Special Projects
  • Manage project SharePoint site including risks, issues, actions and document management
  • Data gathering from the different IT Global teams. Consolidation and analysis
  • Management reporting using Standard Management decks.
  • Coordination of project teams.
  • Task and dependency management.
  • Supporting governance process (L1/L2/L3 meetings)
• Develop successful working relationships with business and IT partners; either internal and external;
• Develop, regular update and monitoring Outsourcing agreements (including SLAs and KPIs review) with either Ford Motor and Ford Credit entities
• Develop successful relationships and become the single point of contact for IT domain across the locations;
• Coordinate and conduct regular reviews of project status providing timely information to IT and business stakeholders at various levels
• Help coordinating Engineering Transformation requirements

This position is based in Madrid, and it is expected that the successful candidate will be able to attend the office typically 4 days a week and remain flexible on the days they are required to attend the office according to business requirements.

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