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English-Spanish Bilingual Tier 2 Technical Support Representative

Remote, Barcelona·Added 4 months ago

This job was published 4 months ago

Fuku

2 open roles

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Overview

Work mode: Remote (Barcelona)
Contract: Freelance contract
Hours: Rotating shifts · Includes weekends
Spanish: Fluent
English: Required

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Skills

The role

Job Title:
English-Spanish Bilingual Tier 2 Technical Support Representative

Company:
Callnovo

Location:
Remote / Freelancer Contract
This posting is city-anchored for job board distribution, but candidates may work remotely if they are legally able to provide freelance services from their location.

Employment Type:
Freelancer Contract

Working Hours:
- 3:00 PM - 12:00 AM Central European Time
- 5 days per week
- Weekend rotation may be required

Market Served:
English and Spanish-speaking customers

Industry:
Customer Support / Technical Support / Call Center Services

Job Overview:
Callnovo is seeking an English-Spanish Bilingual Tier 2 Technical Support Representative to deliver customer service and technical issue resolution for an international client. This position is ideal for candidates with strong spoken and written English and Spanish skills, solid troubleshooting abilities, and experience handling customer escalations.

Key Responsibilities:
- Provide Tier 2 customer and technical support in both English and Spanish.
- Troubleshoot product, account, and service issues, guiding customers to resolution.
- Accurately escalate complex cases with clear notes and supporting details.
- Maintain professional communication across email, phone, chat, or ticketing channels.
- Follow client workflows, quality standards, and data privacy requirements.

Requirements:
- Proficiency in both English and Spanish; must be comfortable supporting customers professionally in both languages.
- Prior experience in customer support, call cen

About Fuku

Fuku is a technology company that provides AI-powered customer service and support solutions. The company focuses on automating and enhancing customer interactions through its platform, serving businesses that need efficient, scalable support operations. Fuku operates in the customer service technology sector, leveraging artificial intelligence to improve response times and customer satisfaction.

Fuku has its operations based in Madrid, Spain, where it is building a team to support its growing client base. The company is actively hiring bilingual (English-Spanish) technical support representatives, indicating a multicultural work environment that values language skills and customer-centricity. For international professionals, Fuku offers an opportunity to join a dynamic AI-focused company in Spain, with roles that require strong communication skills and technical aptitude.

Employees: 150
Headquarters: Madrid, Spain
In Spain: Madrid
Website: fuku.ai

Good to know if you are moving

Fuku is based in Madrid, a vibrant city with a growing tech scene and a high quality of life.
The company is hiring bilingual (English-Spanish) technical support roles, which are ideal for international professionals with language skills.
Working at Fuku offers exposure to AI-driven customer support technologies, a rapidly evolving field.
Madrid provides a welcoming environment for expats, with a large international community and numerous networking opportunities.

All open roles at Fuku