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Technical Support Advisor (Portuguese)

Remote, A Coruña·Full-time·Added 1 month ago (last checked 15 Oct)

Agency
Careerxtra

12 open roles

Overview

Work mode
Remote, with limits
Contract
Full-time
Hours
Rotating shifts · Monday to Friday
English
Required
Other languages
Portuguese

Visa options

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Skills

Pay & benefits

What you'll get

Remuneration: Base salary + bonuses.

  • Dynamic and multicultural work environment.
  • Strong focus on work-life balance.
  • Comprehensive training on the product, advanced technologies, and in-demand skills in the market.
  • Guidance and tools to reach career potential

The role

We are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Portuguese speaking Technical Support Advisor to join their teams in A Coruña.

Position: Technical Support Advisor

What you'll do

DUTIES AND RESPONSIBILITIES

  • Provide technical support and assistance for a project with a leading software development company.
  • Utilize prior experience or skills gained as an IT Technician to troubleshoot and resolve technical issues effectively.
  • Collaborate with cross-functional teams to ensure seamless project execution and customer satisfaction.
  • Offer guidance and solutions to clients, ensuring timely and accurate resolution of technical challenges.
  • Contribute to the continuous improvement of processes and provide valuable insights based on technical expertise.

How you'll work

Location: A Coruña, Spain / On-Site

Employment type: Full-time

  • Full-time (39 hours) contract, Monday to Friday, with rotating shifts between 09:00 and 21:00.
  • Office-based position in A Coruña location, or the option to work remotely from anywhere in Spain.

REQUIREMENTS

  • Fluent in Portugal Portuguese and English, with strong proficiency in both written and spoken communication.
  • Knowledge of Spanish is a plus.
  • Background or experience in IT technologies/products, particularly in Cloud solutions or tools related to Office, Outlook, OneDrive, Exchange, SharePoint, Lync Server, and Microsoft Windows is valuable.
  • Ability to manage a wide range of customer interactions with professionalism and empathy.
  • Strong critical thinking and problem-solving skills for effective resolution of issues.

About Careerxtra

Careerxtra is a recruitment and staffing company that connects multilingual talent with customer service, travel, and gaming roles across global locations. Based on its careers page, it lists open positions such as Games Presenter, Customer Service Representative, Travel Manager, and Technical Support Agent, with vacancies in Spain, Portugal, Colombia, Brazil, Thailand, and other countries. The company appears to specialize in BPO and customer experience staffing, often requiring language skills.

Industry
Recruitment
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