Technical Support Advisor (Portuguese)

We are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Portuguese speaking Technical Support Advisor to join their teams in A Coruña.

Position: Technical Support Advisor

DUTIES AND RESPONSIBILITIES:

• Provide technical support and assistance for a project with a leading software development company.
• Utilize prior experience or skills gained as an IT Technician to troubleshoot and resolve technical issues effectively.
• Collaborate with cross-functional teams to ensure seamless project execution and customer satisfaction.
• Offer guidance and solutions to clients, ensuring timely and accurate resolution of technical challenges.
• Contribute to the continuous improvement of processes and provide valuable insights based on technical expertise.

Remuneration: Base salary + bonuses.

• Dynamic and multicultural work environment.
• Strong focus on work-life balance.
• Comprehensive training on the product, advanced technologies, and in-demand skills in the market.
• Guidance and tools to reach career potential

Location: A Coruña, Spain / On-Site

Employment type: Full-time

• Full-time (39 hours) contract, Monday to Friday, with rotating shifts between 09:00 and 21:00.
• Office-based position in A Coruña location, or the option to work remotely from anywhere in Spain.

• Fluent in Portugal Portuguese and English, with strong proficiency in both written and spoken communication.
• Knowledge of Spanish is a plus.
• Background or experience in IT technologies/products, particularly in Cloud solutions or tools related to Office, Outlook, OneDrive, Exchange, SharePoint, Lync Server, and Microsoft Windows is valuable.
• Ability to manage a wide range of customer interactions with professionalism and empathy.
• Strong critical thinking and problem-solving skills for effective resolution of issues.