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Technical Support Engineer

On-site in Madrid·Full-time·Added 2 days ago (last checked 6 Nov)

Agency

Randstad España

6182 open roles

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Our summary

Work mode: On-site, Madrid
Contract: Full-time
English: Required

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Skills

Requirements

Languages

Languages: Fluent English (B2/C1 minimum) is essential for daily international customer communication, internal reporting, and technical documentation.

The role

Do you have a solid background in composite materials, strong customer-facing skills, and a passion for leading technical discussions in high-tech industrial projects?

We are looking for a Technical Support Engineer to join a leading multinational company manufacturing for its plant located in the south of Madrid

If you have the technical expertise to analyze test data, manage claims, and lead new product introductions and qualifications with key industrial accounts across Spain and Portugal, this high-level technical role is for you!

What you'll do

Act as the key technical point of contact for an assigned group of customers across Spain and Portugal (as well as supporting clients utilizing materials manufactured at the plant), ensuring the timely resolution of technical queries, process changes, qualifications, new product introductions, and claims management.

Specialized Technical Customer Support: Provide timely technical support to assigned customers across the Spain and Portugal region, as well as supporting clients utilizing materials manufactured at the local plant.

Technical Management & Qualifications: Support customer discussions related to claims, process changes, qualifications, new product introductions (NPI), and any other technical requirements.

Key Technical Contact: Serve as the primary technical liaison for an assigned group of customers and manage the timely resolution of all technical queries.

Cross-Functional Communication: Communicate effectively across all levels of the organization to ensure clear understanding and alignment on technical challenges, current/future demands, and customer claims.

Test Data Analysis & Technical Reporting: Accurately analyze test data, draw firm conclusions, propose next steps, and document findings in detailed technical reports supported by engineering reasoning and management consensus.

Requirements

Technical Background: Strong professional background and proven expertise in composite materials.

Customer Interaction & Communication: Demonstrated experience in direct customer-facing roles, public speaking, and project management for external customer programmes.

Analytical Skills: Proven ability to correctly analyze test data, draw solid conclusions, and define actionable next steps.

Technical Writing: Ability to write accurate, concise, and well-substantiated technical reports based on engineering reasoning.

Benefits and conditions

Industry Leadership: Join a global leader in advanced materials for high-demand applications.

High-Impact Role: A strategic position combining engineering analysis with direct customer relationship management and visibility.

Collaborative & Multinational Environment: A culture focused on continuous improvement, technical innovation, and professional excellence.

Hiring process

2 steps1 interview

Apply to the job
Under review · With a Randstad consultant
Shortlisted
Consultant contact
With a Randstad consultant
One of our consultants will review your application and contact you about the next steps.
Company decision
With a client company
Randstad acts as an intermediary connecting candidates with companies; in some cases final handling of profiles and the decision on whom to contact rest solely with the company.

The final stages are set by the client company: final handling of profiles and the decision on whom to contact rest solely with the company.
Randstad does not publish timescales; your application status may not change because of the high volume of applications or because the company manages its own timings.
The published statuses only go as far as shortlisting: Randstad does not detail later interviews or assessments.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.