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Insurance Claims Teleoperator

On-site in Pozuelo de Alarcón·Full-time·Added 6 days ago

Gi Group España

745 open roles

Overview

Job details

  • €17,094 a year

    Gross, as stated in the ad.

    About €1,310 a month after tax.

  • Fixed-term contract

    Full-time hours.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Work on-site in Pozuelo de Alarcón

    No relocation package mentioned.

This job was automatically translated to English.

Pay & benefits

What you'll get

Salary: According to the Madrid Offices and Studios collective agreement. €17,094 gross annual for full-time

Requirements

Education & certifications

Training course:

- Training under contract.

- Two paid weeks, Monday to Thursday from 8:30 to 15:30 and Fridays from 8:00 to 15:00

The role

Currently, from our MADRID delegation, we are looking for a CLAIMS MANAGER TELEOPERATOR in the INSURANCE sector for MADRID.

What you'll do

We tell you the main requirements and other skills for the position:

1. Reception, monitoring, and supervision of each of the assigned claims/interventions, taking responsibility for them and acting resolutely to guarantee compliance with established deadlines, achieving high customer satisfaction. Which entails, in most cases;

- R: Assigning and coordinating the professionals associated with the claim

- I: Analysis of the claim documentation received from the client, determining the opening or rejection of the claim.

- R/I: Requesting and managing the expert intervention, as well as the rejection/payment letter...etc of the claim (if applicable).

- R/I: Validating the economic quantification of the claim

- R/I: Keeping the client informed at all times of the actions taken.

- R/I: Receiving calls from clients and professionals associated with the ongoing claim.

2. Receiving calls from professionals regarding previously managed claims, proceeding to the confirmation/rejection of the same, keeping the client informed at all times.

3. Offering assistance (if applicable) in the two previous points, as established by the procedure

4. Making calls to check the completion of the claim.

How you'll work

Working day: various shifts. The schedules are Monday to Sunday; work is from Monday to Friday and 1 weekend every 3; when working the weekend, two consecutive days off are taken during the week.

  • 39-hour work week on the afternoon shift from 9:00 to 18:00
  • 39-hour work week on the afternoon shift from 9:00 to 18:00

·

Contract type: Temporary contract. With possibility of extension.

Work area: Pozuelo de Alarcon

what can we offer you?

And from our side, what can we offer you?

Hiring process

And well, are you ready? A quality job opportunity and personalized, close treatment are waiting for you.

Sign up for the offer and join the Gi Group team! We are waiting for you because #OurCommitmentIsYou.

About Gi Group España

Gi Group is a global staffing and HR services company headquartered in Milan, Italy. It operates in over 30 countries and provides temporary and permanent staffing, recruitment process outsourcing, and HR consulting. In Spain, Gi Group España offers a wide range of job placements across sectors such as hospitality, logistics, automotive, banking, and customer service, with roles spanning administrative, operational, and technical positions.

Gi Group España has a strong presence across Spain, with offices in multiple cities and a focus on connecting candidates with local employers. For international professionals, the company frequently hires multilingual talent for customer service and back-office roles, particularly in languages like German, Italian, and English. Their work culture emphasizes flexibility and support for job seekers, making them a practical entry point for those looking to establish themselves in the Spanish labor market.

Industry
Staffing

In their own words

About the company & team

From Gi Group, the temporary and permanent placement services firm of Gi Group Holding, the Italian multinational leader in Human Resources solutions, we are convinced that we can help you find your ideal job. It's simple, we take care of you and we are concerned with enhancing your professional career.

Additional information

In compliance with Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, we inform you that your personal data are part of a file owned by Gi Group Spain ETT S.L.U. and are processed solely for the purpose of maintaining the relationship established with you. You can exercise your rights of access, rectification, cancellation, and opposition by writing to Paseo de la Castellana, 89, 5th Floor, 28046, Madrid.

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