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Customer Service Internship

On-site in Pozuelo de Alarcón·Added 25 days ago

Scuffers

11 open roles

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Overview

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Work on-site in Pozuelo de Alarcón
No relocation package mentioned.

This job was automatically translated to English.

Pay & benefits

What you'll get

🫰🏻Love for the different and the unknown: we are not afraid to make mistakes, we are here to learn by doing. Every day will be a new adventure.

🎢 Professional growth: We have a very long road ahead, with many challenges to meet and you will be a fundamental part, so we will grow together.

🔝Impact: We move fast and that will make every step count and be noticed.

🫂Dream team: We are a young team with good communication and a great desire to learn from one another.

👖Monthly budget to renew your wardrobe: We want you to be a true Scuffers ambassador.

🍑 Fresh fruit, coffee, and snacks in our office in Pozuelo de Alarcón.

Requirements

What we're looking for

- Excellent written and verbal communication skills.

- Proficiency in social media and social media management tools.

- Ability to handle multiple tasks and priorities in a fast-paced environment.

- Interpersonal skills and the ability to resolve problems effectively.

- Attention to detail and organizational skills.

- Positive, proactive, and customer-oriented attitude.

- High level of English. Other languages are a plus.

The role

We are looking for an enthusiastic profile with a great desire to learn how the most human side of a growing brand like Scuffers works! This role is fundamental to ensuring an excellent customer service experience through different contact channels, in order to improve customer satisfaction, engagement, and increase our sales.

What you'll do

- Maintain a positive, empathetic, and professional attitude towards customers at all times.

- Respond promptly to customer inquiries through all channels.

- Recognize and resolve customer complaints.

- Deep product knowledge so that you can not only answer questions about them, but also fully explain a product to drive a sale

- Processing of orders, forms, requests, and petitions.

- Keep the customer database up to date, recording incidents and solutions.

- Communicate and coordinate with colleagues when necessary. Always think as a team.

- Guarantee customer satisfaction and provide professional attention.

- Contribute ideas and solutions for common or recurring problems that arise in the department

About Scuffers

Scuffers is a Spanish fashion brand specializing in streetwear, footwear, and accessories. The company designs and sells its own collections through its online store and physical retail locations across Europe, including stores in Madrid, Barcelona, Milan, and Amsterdam. Scuffers emphasizes individuality and community, with a product range that includes hoodies, t-shirts, sneakers, and more.

Industry: Fashion
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona
Website: scuffers.com

Good to know if you are moving

Scuffers has retail stores in Madrid (Fuencarral and Las Rozas Village) and Barcelona (La Roca Village), offering opportunities for sales assistants in these locations.
The company also has stores in Milan and Amsterdam, indicating a European presence.
The careers page lists roles in customer service, design, finance, and people departments, suggesting a structured corporate environment.
The company's official website is available in English and Spanish, catering to an international audience.

In their own words

About the company & team

Scuffers is a clothing brand inspired by Mediterranean urban aesthetics, with a distinctive style and character driven by the values of authenticity and self-expression.

Our philosophy focuses on product development; we carefully research and explore unique materials and fits, to be able to offer clothing that not only looks good, but also makes you feel good.

We have been building our lifestyle for six years now. We started by creating clothes that we would like to wear ourselves and we grew thanks to a community of people looking for the same thing.

If you are passionate about challenges and want to be part of our dynamic and young team, we are looking for new profiles to join our team.

All open roles at Scuffers