Administrative Assistant (English and Portuguese)

On-site in Albalat dels Sorells·Added 4 days ago

Mercadona

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Overview

Job details

€20,810 - €28,159 a year
Gross, as stated in the ad.
About €1,470 - €1,830 a month after tax.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Portuguese
The ad asks for Portuguese, or counts it in your favour.
Work on-site in Albalat dels Sorells
No relocation package mentioned.
Driving licence and own vehicle
EU licences are valid in Spain; most others only for six months after you become resident.
Upper secondary (Bachillerato)
“Bachillerato.” — per the ad.

This job was automatically translated to English.

Pay & benefits

What you'll get

✨ Unique and high-impact projects.

📈 Career plan with annual salary reviews.

🎓 Ongoing training and professional growth.

🔒 Stability and team culture.

🏥 In-house medical service.

🏢 Innovative and collaborative offices.

💰 Competitive salary.

What we ask of you

Requirements

What we're looking for

Minimum B2.2 level of English and Portuguese.
Excellent writing, spelling, and typing skills.
A passion for customer service
You are not complacent and you seek continuous improvement
You are willing to take on new work challenges

Nice to have

Valuable in Customer Service.

Education & certifications

High School Diploma.

The role

As a Bilingual Customer Service Specialist (English and Portuguese), you will manage customer inquiries and incidents through various channels, offering quality service and an excellent customer experience.

What you'll do

Attention and management of customer inquiries through telephone and written channels.
Management of complaints and claims.
Preparation of follow-up reports and analysis of calls and emails.
Updating and maintaining the customer database.

How you'll work

Driving licence and own vehicle.

Experience

Schedule: Rotating morning, afternoon, and split shifts.

First of all, we need you to...

40 h/week
Gross annual remuneration with salary progression
20,810€ to 28,159€

About Mercadona

Mercadona is Spain's largest supermarket chain and a leading food retailer in the Iberian Peninsula. Founded in 1977 in Valencia, it operates over 1,600 stores across Spain and Portugal, with a workforce exceeding 90,000 employees. The company is known for its vertically integrated supply chain, private-label products, and a strong focus on operational efficiency and customer service.

Mercadona's headquarters are in Valencia, and it has a significant presence throughout Spain, with stores, logistics centers, and offices in nearly every region. The company is deeply rooted in Spanish culture and is a major employer, offering stable, long-term contracts and internal promotion opportunities. For international professionals, Mercadona provides a unique opportunity to work in a large, stable Spanish company, though most roles require Spanish language proficiency and are focused on retail operations, logistics, and technical maintenance.

Industry: Retail
Founded: 1977
Employees: 50,000–100,000
Headquarters: Valencia, Spain
In Spain: Valencia, Madrid, Barcelona and 19 more
Website: mercadona.es

Good to know if you are moving

Mercadona is the largest supermarket chain in Spain, with over 1,600 stores, making it a stable and prominent employer.
The company is headquartered in Valencia, Spain, and has a strong presence across all Spanish regions.
Mercadona offers permanent contracts and internal promotion opportunities, which are attractive for long-term career development.
Most roles require Spanish language proficiency, as they involve direct customer service or operational tasks.
The company is known for its 'Total Quality' model, which emphasizes employee training and customer satisfaction.

All open roles at Mercadona