Customer Support Agent @ Winparts | Spanish Native

On-site in València·Part-time·Added 5 days ago

weWow

10 open roles

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Overview

Job details

Permanent contract
Part-time hours.
A relocation package
Help with the move, per the ad.
Relocation help
Indicative — the ad doesn’t promise sponsorship.

Requirements

Speak native-level Spanish
Listed as a requirement in the ad.
Work on-site in València
A relocation package offered.

Pay & benefits

What you'll get

The extras you'll love.

Experience a vibrant scale-up culture while collaborating with some of the coolest brands in Europe
Breakfast and lunch on us - because fueling your day matters
Spanish health insurance - we've got your well-being covered
Free Spanish classes - unlock a new language and immerse yourself in the local culture
Career growth opportunities - take your skills to the next level with endless development paths
Monthly events and socials - from boot camps to the coolest team-building activities, we know how to keep things exciting
Relocation support - we'll help you settle into Spain smoothly, from handling admin to offering tips on local life

Requirements

What we're looking for

What we value in you.

You speak native-level Spanish
You are available full-time (39 hours per week)
You have experience in customer service, sales, customer experience or a similar customer-facing role
You are highly educated and possess strong communication skills
You combine empathy with a commercial mindset and enjoy advising customers
You are proactive, dedicated and take ownership of your work
You enjoy solving problems and creating positive customer experiences
You are comfortable working in a dynamic and fast-paced environment
You are digitally savvy and familiar with CRM systems and online tools
You are curious, eager to learn and motivated to become an expert in your field

Nice to have

Additional language skills, especially Dutch, are considered a strong plus

The role

Behind the brand.

Winparts is one of Europe's leading online retailers for car parts and accessories. The company has ambitious international growth plans and is committed to delivering the best possible customer experience. As part of the Customer Support team, you'll play an important role in helping customers with confidence while contributing to the continued success of the business.

At Winparts, customer experience comes first. You'll join one of Europe's fastest-growing automotive e-commerce companies, where your contribution truly makes a difference.

As a Customer Support Agent for Winparts, you'll be the first point of contact for customers. Whether they need advice about a product, have questions about an order or need help with a return, you'll make sure they receive a fast, friendly and professional solution.

Join us for more than just a job, be part of an unforgettable journey while helping customers find the right solution and keeping them moving with confidence.

What you'll do

How you make an impact.

You assist Spanish-speaking customers via phone, email, chat and WhatsApp
You answer questions about products, orders, deliveries and returns
You provide friendly, accurate and solution-oriented support
You register customer interactions accurately in the CRM system
You ensure every customer receives a smooth and professional experience
You work towards high customer satisfaction while maintaining quality and efficiency
You identify recurring customer feedback and proactively share ideas to improve processes and the overall customer experience
You collaborate closely with your teammates and support each other to deliver the best possible service

How you'll work

Working hours.

The service operates

Monday to Friday between 09:00 and 21:00 and Saturdays between 09:00 and 17:00.
Flexibility to work within these opening hours is required.

About weWow

weWow is a customer experience (CX) company based in Valencia, Spain, specializing in outsourced customer support and sales services for international clients. The company focuses on delivering high-quality, multilingual customer interactions, often serving e-commerce and online payment platform clients. With a team that supports multiple languages, weWow positions itself as a bridge between global brands and their customers, particularly in the European market.

weWow's Spain presence is centered in Valencia, where it operates as a hub for multilingual talent. The company actively recruits native speakers of Dutch, German, and Flemish, making it an attractive option for international professionals looking to relocate to Spain while using their language skills. The work culture emphasizes customer-centricity and language excellence, offering roles in sales and customer support. For international hires, weWow provides an opportunity to live in Spain while working in a dynamic, multicultural environment.

Industry: Customer Experience
Employees: 180
Headquarters: Valencia, Spain
In Spain: Valencia
Website: wewow.io

Good to know if you are moving

Based in Valencia, a popular city for expats, offering a high quality of life and a growing international community.
Roles are focused on native-level Dutch, German, and Flemish speakers, making it a good fit for professionals from those regions looking to relocate to Spain.
The company works with international clients, providing exposure to cross-border customer experience and sales operations.
Opportunities include sales and CX specialist roles, which may offer language-specific career paths.
The company is relatively small, which may offer a more intimate work environment and potential for direct impact.

In their own words

About the company & team

Get ready for the career adventure of a lifetime in sunny Valencia, Spain! At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe's most exciting and fast-growing brands. Join our international community of passionate professionals, where personal and professional growth are at the heart of everything we do.

All open roles at weWow