Customer Experience Agent – Portuguese Market

Hybrid in Madrid·Added 4 days ago

PcComponentes

16 open roles

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Overview

Job details

€20,561 a year
Gross, as stated in the ad.
About €1,460 a month after tax.
Fixed-term contract
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Speak fluent Spanish
Listed as a requirement in the ad.
Portuguese
The ad asks for Portuguese, or counts it in your favour.
Be near Madrid for hybrid days
No relocation package mentioned.

This job was automatically translated to English.

Pay & benefits

What you'll get

💻 Hybrid/remote work, with scheduled visits with notice to our HQ in Alhama de Murcia.

📃Temporary employment contract.

⌚ Schedule: Weekly rotating morning/afternoon shifts. During major promotional campaigns of the year (e.g., Black Friday or Christmas), these shifts may be reinforced to support the service.

💸 Salary range: €20,560.90 gross per year.

📈 Personal and professional development. We invest in general training for the team and specific training so that you can continue growing and specializing.

🧑🤝🧑 Flexible compensation: meal vouchers, training, nursery school, medical insurance, and other options.

🔖 Discounts on your purchases at PcComponentes and other businesses linked to travel, consumption, and lifestyle.

🧠 Emotional wellbeing program, with access to free and confidential online psychological care.

Requirements

What we're looking for

Native Portuguese or C1/C2 level and fluent Spanish.
Excellent communication skills and customer orientation.
Ability to manage multiple tasks simultaneously, proactivity, and autonomy.

Nice to have

We value previous experience in customer service, especially in e-commerce, retail, or contact centers.
Basic knowledge of ticketing tools and telephone assistance - valued.
We value other languages (English, French, Italian, German...).

The role

Do you like technology, helping people, and solving problems faster than an NVMe SSD? 🚀

Then you could be the next star of the PcComponentes Customer Experience team! 🔥💻

We are looking for versatile, autonomous, proactive, and customer-oriented people, capable of transforming every interaction into a "wow" experience and with the desire to learn and grow professionally.

If helping Portuguese customers with a smile (even through a screen) is your superpower... keep reading, because we want to get to know you! 😄⚡

What you'll do

Assist Portuguese/Spanish customers through the different channels available to contact us.
Manage incidents, returns, order tracking, and after-sales assistance.
Provide a 5-star customer experience.
Collaborate with the other teams (logistics, catalog, marketplace, after-sales,...) to improve our customers' experience.
Contribute to the continuous improvement of CX processes in the Portuguese market.

About PcComponentes

PcComponentes is a leading Spanish e-commerce company specializing in consumer electronics, technology products, and computer components. Founded in 2005, it has grown to become one of the largest online tech retailers in Spain, offering a wide range of products from PC hardware to smart home devices. The company operates a robust online platform and has expanded into physical retail with several stores across Spain, positioning itself as a key player in the Spanish tech retail market.

PcComponentes is headquartered in Alhama de Murcia, Spain, and has a strong national presence with offices and stores in Madrid, Barcelona, and Alicante. The company is known for its customer-centric approach and dynamic work environment, making it an attractive option for international professionals interested in e-commerce, retail, and technology. With a focus on innovation and customer service, PcComponentes offers opportunities for growth in a fast-paced, digitally-driven industry.

Industry: E-commerce
Founded: 2005
Employees: 500–1,000
Headquarters: Alhama de Murcia, Spain
In Spain: Madrid, Barcelona, Alicante and 1 more
Website: pccomponentes.com

Good to know if you are moving

PcComponentes is a Spanish company, so international hires may need to adapt to Spanish work culture and language.
The company has physical stores in Madrid, Barcelona, and Alicante, offering opportunities in retail and customer service.
As an e-commerce leader, PcComponentes offers roles in vendor management, product specialization, and marketplace support, which are relevant for international professionals with e-commerce experience.
The company is headquartered in Alhama de Murcia, a smaller city, but has a significant presence in major Spanish cities, providing a mix of urban and regional work environments.
PcComponentes emphasizes customer service and technical expertise, making it a good fit for professionals interested in the tech retail sector.