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92,000+ live jobsComplaints Specialist
Remote, Parets del Vallès·Added 4 days ago (last checked 26 Oct)
Our summary
- Work mode
- Remote (Parets del Vallès)
- English
- Required
- Experience
- 2+ years
- Education
- University degree
Visa options
The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.
Skills
Pay & benefits
What you'll get
It is a brilliant opportunity for you, Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment.
Information about Grifols is available at www.grifols.com. If you are interested in joining our company and you have what it takes for such an exciting position, then don't hesitate to apply!
We look forward to receiving your application!
We believe in diverse talent and want to remove any barriers that may hinder your participation. If you require any adjustments in our selection process, please do not hesitate to inform us when applying. We are here to help.
Grifols is an equal opportunity employer.
Flexible schedule: Monday-Thursday 7-10 to 16-19h and Friday 8-15h (with the same flexible start time).
Contract of Employment: Permanent
Flexibility for U Program: Occasionally remote
Location: Parets del Vallès
Location: SPAIN : España : Parets del Valles:[[cust_building]]
The role
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.
We believe that diversity adds value to our business, our teams, and our culture. We are committed to equal employment opportunity fostering an inclusive environment where diversity makes us be outstanding.
In our Technical Area Department, we are looking for a Specialist to manage customer complaints for all immunohematology products of the Diagnostic Business Unit, as well as the management of the post-market surveillance system of Diagnostic Grifols SA.
What you'll do
- Manage complaints related with Software and Hardware, as part of immunohematology products.
- Analyze complaints by performing risk assessment and reportability assessment to Health Authorities.
- Create trend reports, complaints monitoring, and auditing registered cases.
- Reportability of adverse events to Health Authorities and participation in product recalls, defining Field Safety Corrective Actions and Field Safety Notices according to applicable regulations.
- Participate in the development and maintenance of quality procedures related to complaints, vigilance system and post-market surveillance.
- Create post-market surveillance plans and reports according to applicable regulations.
Who you are
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).
- Bachelor's Degree in Engineering (Industrial, Organizational).
- 2 years of experience in Complaints, Quality Assurance or Regulatory Affairs within pharmaceutical industry and/or medical devices.
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Experience in data automation and Artificial Intelligence tools is a plus.
- English level is C1.
- Excellent communication skills.
- Analytical and precision skills.
- Ability to work in a team.
Hiring process
4 steps2 interviews
Job search
Start your search on the Grifols careers site or join the Talent Community to stay up to date with the latest jobs posted.
Application
Screening call
With recruitment team · Phone call
If you are shortlisted, the team contacts you for a short screening call about your motivation, skills and experience, and to go into the key details of the role.
Interviews
30–45 min
There are usually two or more interviews of 30 to 45 minutes each; your interviewer will assess your skills and aptitudes with questions focused on the role and your experience.
Decision and offer
Pre-onboarding
Once you accept the offer, the pre-onboarding process begins, with all the information and resources you need for a smooth transition to your new role.
- Three people support you: a talent acquisition lead, a hiring manager and an HR manager.
About Grifols
Grifols is a global healthcare company headquartered in Barcelona, Spain, specializing in the development and production of plasma-derived medicines, transfusion medicine, and diagnostic solutions. With operations in over 100 countries and a workforce of more than 20,000 employees, it is one of the world's leading producers of plasma-based therapies, treating chronic and rare diseases. The company operates a vast network of plasma donation centers and manufacturing facilities, making it a key player in the biopharmaceutical industry.
In Spain, Grifols maintains its global headquarters in Barcelona and operates major production and R&D sites in the Catalonia region, including facilities in Parets del Vallès and Sant Cugat del Vallès. The company is deeply rooted in Spain, offering a wide range of roles from laboratory and manufacturing positions to IT, engineering, and corporate functions. For international professionals, Grifols provides a multicultural work environment, opportunities in a highly regulated and innovative sector, and the chance to work in a company that is a global leader in its niche, with Spanish as a common working language alongside English.
- Industry
- Pharma
- Founded
- 1909
- Employees
- 20,000–25,000
- Headquarters
- Barcelona, Spain
- In Spain
- Barcelona, Parets del Solès, Sant Cugat del Vallès
Good to know if you are moving
- Grifols is headquartered in Barcelona, Spain, and is one of the largest companies in the Catalan region, offering a strong local presence and career opportunities.
- The company operates in a highly regulated and innovative sector, providing roles in R&D, manufacturing, and IT, which can be attractive for professionals with experience in biotech or pharma.
- While Spanish is the primary language in many roles, the company's global nature means English is often used, especially in IT, corporate, and international positions.
- Grifols has a strong commitment to employee development, with trainee programs and continuous learning opportunities, as seen in the STEM Trainee Program IT QA.
- The company's global footprint includes operations in the US, Europe, and Asia, offering potential for international mobility within the organization.
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