Complaints Specialist
GrifolsNew
This role manages customer complaints and post-market surveillance for immunohematology products. It offers a flexible schedule and occasional remote work options.
Hybrid in Parets del VallèsNo Spanish needed
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Hybrid in Sant Cugat del Vallès·Added 5 days ago
Still open when we checked on 8 Oct
Overview
Job details
Hybrid
Office and home days — the ad has the split.
Requirements
Have the right to work in Spain
Grifols doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Be near Sant Cugat del Vallès for hybrid days
No relocation package mentioned.
University degree
“Bachelor's Degree in Life Sciences field (Pharmacy, Chemistry or similar).” — per the ad.
Skills
Nice to have
Requirements
What we're looking for
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions).
- Bachelor's Degree in Life Sciences field (Pharmacy, Chemistry or similar). Master's degree in Pharmaceutical Industry or a related area is a plus.
- Valuable experience in a similar role within pharma industry and/or medical devices.
- Valuable to have knowledge of regulations in the Quality field, such as GxP.
- Advanced level of English.
- Proficient user of Microsoft Office.
- Knowledge of SAP is a valuable.
- You are meticulous and detail oriented.
- You have excellent communication and teamwork skills, as well as initiative and results orientation.
Pay & benefits
What you'll get
It is a brilliant opportunity for you, Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment.
Information about Grifols is available at www.grifols.com. If you are interested in joining our company and you have what it takes for such an exciting position, then don't hesitate to apply!
We look forward to receiving your application!
We believe in diverse talent and want to remove any barriers that may hinder your participation. If you require any adjustments in our selection process, please do not hesitate to inform us when applying. We are here to help.
Grifols is an equal opportunity employer.
Contract of Employment: Temporary position
Flexibility for U Program: Hybrid
Location: Sant Cugat del Vallès
Location: SPAIN : España : Sant Cugat del Valles:[[cust_building]]
The role
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.
We are looking for a Quality Specialist to join Good Distribution Practice (GDP) Compliance department at Grifols SA.
This person will support the team and the Technical Management personnel of the company's commercial subsidiaries and/or internal or external partners in an international environment.
What you'll do
- Develop procedures, work instructions and manuals of global international scope.
- Track affiliate quality KPIS and prepare reports, collect, review and compile data in Excel.
- Coordinate and update contracts, rates and local medicine serialization requirements, ensuring that necessary contracts are signed and reviewed by the relevant department and that fees are paid where appropriate.
- Request, coordinate, review and compile global information that Headquarters requests from subsidiaries (corporate responsibility report, Retention Polices, etc.).
- Preparation of technical presentations (PowerPoint, etc...)
- Provide technical support to subsidiaries in documentation systems and use of Quality System computer tools.
- Provide support in the process of training in SOPs.
How you'll work
Schedule: Monday-Thursday 7-10 to 16-19h and Friday 8-15h (with the same flexible start time).
About Grifols
Grifols is a global healthcare company headquartered in Barcelona, Spain, specializing in the development and production of plasma-derived medicines, transfusion medicine, and diagnostic solutions. With operations in over 100 countries and a workforce of more than 20,000 employees, it is one of the world's leading producers of plasma-based therapies, treating chronic and rare diseases. The company operates a vast network of plasma donation centers and manufacturing facilities, making it a key player in the biopharmaceutical industry.
In Spain, Grifols maintains its global headquarters in Barcelona and operates major production and R&D sites in the Catalonia region, including facilities in Parets del Vallès and Sant Cugat del Vallès. The company is deeply rooted in Spain, offering a wide range of roles from laboratory and manufacturing positions to IT, engineering, and corporate functions. For international professionals, Grifols provides a multicultural work environment, opportunities in a highly regulated and innovative sector, and the chance to work in a company that is a global leader in its niche, with Spanish as a common working language alongside English.
- Industry
- Pharma
- Founded
- 1909
- Employees
- 20,000–25,000
- Headquarters
- Barcelona, Spain
- In Spain
- Barcelona, Parets del Solès, Sant Cugat del Vallès
- Website
- grifols.com
Good to know if you are moving
- Grifols is headquartered in Barcelona, Spain, and is one of the largest companies in the Catalan region, offering a strong local presence and career opportunities.
- The company operates in a highly regulated and innovative sector, providing roles in R&D, manufacturing, and IT, which can be attractive for professionals with experience in biotech or pharma.
- While Spanish is the primary language in many roles, the company's global nature means English is often used, especially in IT, corporate, and international positions.
- Grifols has a strong commitment to employee development, with trainee programs and continuous learning opportunities, as seen in the STEM Trainee Program IT QA.
- The company's global footprint includes operations in the US, Europe, and Asia, offering potential for international mobility within the organization.
In their own words
Additional information
We believe that diversity adds value to our business, our teams, and our culture. We are committed to equal employment opportunities, fostering an inclusive environment where diversity makes us outstanding.
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