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Insurance Customer Service Manager

Hybrid in Madrid·Full-time·Added 27 days ago

Grupo Crit

1103 open roles

Overview

Job details

  • €18,000 a year

    Gross, as stated in the ad.

    About €1,370 a month after tax.

  • Fixed-term contract

    Full-time.

  • Hybrid

    Office and home days — the ad has the split.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Be near Madrid for hybrid days

    No relocation package mentioned.

Skills

This job was automatically translated to English.

Requirements

What we're looking for

  • At least 1 year in similar positions (Call center, customer service, claims management).
  • Experience in handling CRM and office tools (Office suite).
  • Ability to work under pressure and meet objectives.

Nice to have

  • Catalan language skills will be valued.

- Desirable: Level III Insurance Distributor Certificate.

The role

Grupo Crit is hiring a Insurance Teleoperator for a long-term temporary position with a major insurance company located in the northern area of Madrid.

Job Mission

What you'll do

Ensure efficient, results-oriented telephone service by capturing injured parties and referring them to the most appropriate clinic, ensuring proper document management and compliance with internal protocols and legal regulations.

Responsibilities:

  • Capture injured parties by making outbound calls and handling inbound calls to inform about the service and achieve the capture of the injured party.
  • Analyze the patient's needs and the conditions of the insurance company.
  • Referral, select the most appropriate clinic and coordinate the appointment, ensuring continuity of care.
  • Record and update injured party data in the Company's systems.
  • Manage associated administrative procedures, ensuring accuracy and confidentiality.
  • Maintain operational communication with insurers, claims adjusters, and technicians to expedite processes.
  • Compliance with regulations. Ensure data protection and application of internal protocols.

How you'll work

Conditions:

  • Temporary Contract.
  • Full-time schedule Monday-Thursday from 11:00 AM to 7:00 PM and Friday from 11:00 AM to 6:00 PM.
  • Category 07 Administrative Assistant (Group IV Level 8)
  • Salary: 18,000€
  • Location: Northern area of Madrid - Chamartín
  • Telework 3 days per week after adaptation to the on-site position (2 or 3 months)

About Grupo Crit

Grupo Crit is a French staffing and recruitment group headquartered in Paris, providing temporary work, permanent placement, and HR outsourcing services across multiple industries. With a strong presence in France and expanding operations in Spain, the company connects businesses with skilled workers in sectors such as logistics, manufacturing, administration, and technical trades. The group operates through a network of local agencies, offering flexible employment solutions to both companies and job seekers.

In Spain, Grupo Crit has a significant footprint with numerous job openings across regions like Madrid, Barcelona, Zaragoza, and Andalusia, reflecting its role as a major employer in the country's staffing sector. The company's work culture is centered on operational efficiency and matching talent with client needs, making it a practical entry point for international professionals seeking temporary or permanent roles in Spain, particularly in industrial and administrative positions. However, as a staffing agency, its relevance to international hires is primarily through the roles it manages rather than a distinct corporate culture.

Industry
Staffing
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