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German-speaking Helpdesk Agent

On-site in Las Palmas·Full-time·Added 5 days ago

Grupo Crit

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Overview

Job details

Full-time hours
Per the ad.

Requirements

Have the right to work in Spain
Grupo Crit doesn't mention sponsorship in the ad.
German
The ad asks for German, or counts it in your favour.
Work on-site in Las Palmas
No relocation package mentioned.

Pay & benefits

What you'll get

Employment contract via a temporary employment agency with strong prospects for long-term job stability.

A positive work environment and professional development opportunities within a dynamic, multicultural setting.

Requirements

What we're looking for

Requirements

· Mandatory languages (fluency): German (primary language). Intermediate-to-advanced Spanish and English skills are a plus.

· Basic computer (PC) skills.

· Good communication skills.

· Advanced experience in organizational development: service orientation, analytical skills, and proactive cooperation.

· Basic knowledge of group dynamics and/or team development principles, theories, and practices.

· Basic knowledge of business development: results-oriented mindset and initiative.

· Customer orientation. We offer:

Minimum requirements:

- Availability for shift work: 24/7 operations (40 hours/week – 5 days a week). Rotating shifts: 07:00–15:00 / 15:00–23:00 / 23:00–07:00, including legally mandated breaks.

- German proficiency at C1–C2 level.

- Availability to work 24/7 shifts (40 hours per week, 5 days a week). Rotating schedules: 7:00 a.m. – 3:00 p.m. / 3:00 p.m. – 11:00 p.m. / 11:00 p.m. – 7:00 a.m., with legally mandated breaks.

- German C1-C2.

The role

Do you speak German at a C1-C2 level? Are you customer-oriented? Do you live in Las Palmas? This job offer is for you!

We are looking for dynamic and enthusiastic Level 1 technical support agents (Helpdesk) to work at a new, rapidly expanding flagship center located in Las Palmas, Spain.

What you'll do

Responsibilities

· Interact with customers via phone, email, and web, providing technical support and problem-solving capabilities.

· Identify, assess, and prioritize customer issues and complaints.

· Analyze customer issues and formulate resolution plans.

· Help identify gaps in incident resolution and draft knowledge base articles accordingly.

· Evaluate new services, processes, and technologies implemented within the support service.

· Participate in departmental training activities, including programs on new technologies, procedures, and customer service improvements.

· Collaborate with department staff to promote, develop, and maintain strong customer service values.

· Escalate unresolved issues to support supervisors or the designated service group (client-side).

How you'll work

· Availability for shift work: 24/7 (40 hours per week - 5 days a week). Rotating schedules: 07:00–15:00 / 15:00–23:00 / 23:00–07:00, with legally mandated breaks.

Full-time schedule (40 hours/week), Monday through Sunday (5 working days).

About Grupo Crit

Grupo Crit is a French staffing and recruitment group headquartered in Paris, providing temporary work, permanent placement, and HR outsourcing services across multiple industries. With a strong presence in France and expanding operations in Spain, the company connects businesses with skilled workers in sectors such as logistics, manufacturing, administration, and technical trades. The group operates through a network of local agencies, offering flexible employment solutions to both companies and job seekers.

In Spain, Grupo Crit has a significant footprint with numerous job openings across regions like Madrid, Barcelona, Zaragoza, and Andalusia, reflecting its role as a major employer in the country's staffing sector. The company's work culture is centered on operational efficiency and matching talent with client needs, making it a practical entry point for international professionals seeking temporary or permanent roles in Spain, particularly in industrial and administrative positions. However, as a staffing agency, its relevance to international hires is primarily through the roles it manages rather than a distinct corporate culture.