€35K - €37K
24/7 Technical Support Agent (English and French)
On-site in Las Palmas·Full-time·Added yesterday
Manpower España
588 open roles
What they offer
€17,094 a year
Gross, as stated in the ad.
About €1,310 a month after tax.
Fixed-term contract
Full-time hours.
What they ask for
Have the right to work in Spain
Manpower España doesn't mention sponsorship in the ad.
Speak intermediate Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
German
The ad asks for German, or counts it in your favour.
Work on-site in Las Palmas
No relocation package mentioned.
This job was automatically translated to English,.
The role
24/7 Technical Support Agent (M/F/X) with English and French
🚀 24/7 Technical Support Agent in Las Palmas de Gran Canaria (M/F/X)
Do you like helping people, resolving incidents, and working in a technological and international environment? We are looking for people eager to learn, grow, and become part of a dynamic team as a 24/7 Technical Support Agent.
What you'll do
💼 What will you do on a day-to-day basis?
- Handle customer inquiries and incidents via telephone, email, and web platforms.
- Identify, analyze, and prioritize technical problems to offer the best possible solution.
- Record and document incidents to ensure proper follow-up.
- Escalate those cases that require the intervention of specialized teams.
- Collaborate in the continuous improvement of the service by contributing ideas and proposals.
- Participate in internal training on new technologies, procedures, and customer service.
- Contribute to maintaining an excellent level of service and user satisfaction.
How you'll work
- Temporary contract of 4 to 6 months, with the possibility of renewal.
- Full-time.
- Rotating shifts from Monday to Sunday, in any time slot, with 8-hour daily shifts and 2 days off.
- 40 hours per week
Requirements
What we're looking for
✅ What are we looking for?
- English and French level C1 (essential).
- Spanish level B2 or higher.
- Basic IT knowledge and PC handling.
- Good communication skills and customer orientation.
- Proactive attitude, ability to learn, and teamwork skills.
- Full availability to work on-site in rotating 24/7 shifts.
- DNI or NIE with a valid work permit.
Nice to have
We will especially value people with a results orientation, organizational capacity, and a desire to develop professionally in a technological environment.
Languages
If you speak English and German fluently, are proficient with computers, and enjoy finding solutions, we want to meet you!
Pay & benefits
What you'll get
🎁 What do we offer?
- Salary of €17,094 gross per year.
- Opportunity to gain experience in an internationally renowned technology company.
- Training and support to facilitate your development within the position.
The role
Agente de Soporte Técnico 24/7 (H/M/X) con Inglés y Frances
🚀 Agente de Soporte Técnico 24/7 en Las Palmas de Gran Canaria (H/M/X)
¿Te gusta ayudar a las personas, resolver incidencias y trabajar en un entorno tecnológico e internacional? Estamos buscando personas con ganas de aprender, crecer y formar parte de un equipo dinámico como Agente de Soporte Técnico 24/7.
What you'll do
💼 ¿Qué harás en tu día a día?
- Atender consultas e incidencias de clientes por teléfono, correo electrónico y plataformas web.
- Identificar, analizar y priorizar problemas técnicos para ofrecer la mejor solución posible.
- Registrar y documentar incidencias para garantizar un seguimiento adecuado.
- Escalar aquellos casos que requieran la intervención de equipos especializados.
- Colaborar en la mejora continua del servicio aportando ideas y propuestas.
- Participar en formaciones internas sobre nuevas tecnologías, procedimientos y atención al cliente.
- Contribuir a mantener un excelente nivel de servicio y satisfacción de los usuarios.
How you'll work
- Contrato temporal de 4 a 6 meses, con posibilidad de renovación.
- Jornada completa.
- Turnos rotativos de lunes a domingo, en cualquier franja horaria, con jornadas de 8 horas diarias y librando 2 dias.
- 40 horas semanales
Requirements
What we're looking for
✅ ¿Qué buscamos?
- Inglésy Frances nivel C1 (imprescindible).
- Castellano nivel B2 o superior.
- Conocimientos básicos de informática y manejo de PC.
- Buenas habilidades de comunicación y orientación al cliente.
- Actitud proactiva, capacidad de aprendizaje y trabajo en equipo.
- Disponibilidad total para trabajar de forma presencial en turnos rotativos 24/7.
- DNI o NIE con permiso de trabajo en vigor.
Nice to have
Valoraremos especialmente personas con orientación a resultados, capacidad de organización y ganas de desarrollarse profesionalmente en un entorno tecnológico.
Languages
Si hablas inglés y Aleman con fluidez, te manejas bien con el ordenador y disfrutas encontrando soluciones, ¡queremos conocerte!
Pay & benefits
What you'll get
🎁 ¿Qué ofrecemos?
- Salario de 17.094 € brutos anuales.
- Oportunidad de adquirir experiencia en una compañía tecnológica de referencia internacional.
- Formación y acompañamiento para facilitar tu desarrollo dentro del puesto.
Hiring process
🌟 Are you interested?
If you are looking for an opportunity to develop your career in the technological field, learn every day, and be part of a team committed to excellence in service, we look forward to your application!
🌟 ¿Te interesa?
Si buscas una oportunidad para desarrollar tu carrera en el ámbito tecnológico, aprender cada día y formar parte de un equipo comprometido con la excelencia en el servicio, ¡esperamos tu candidatura!
About Manpower España
Manpower is a global workforce solutions company and a pioneer in the staffing industry, operating in over 70 countries and connecting millions of people with meaningful work each year. The company provides a wide range of services including recruitment, workforce management, and career development, serving clients across various sectors from industrial to administrative.
In Spain, Manpower has a strong presence with offices in major cities, offering local and international professionals access to a broad network of employers. The company is known for its inclusive hiring practices and support for international candidates, making it a relevant option for professionals relocating to Spain.
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