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International Group Reservations Agent

On-site in Barcelona·Added 18 days ago (last checked 8 Oct)

Grupo Hotusa

125 open roles

Overview

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

Find jobs with visa support

Requirements

  • Work in English

    English is required, per the ad.

  • Portuguese

    The ad asks for Portuguese, or counts it in your favour.

  • Work on-site in Barcelona

    No relocation package mentioned.

Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Minimum 1 year of experience in group reservation management.
  • Previous experience in the tourism sector.
  • Passionate about tourism and customer service.
  • Advanced or bilingual command of English, Portuguese or any other language is valued.

Pay & benefits

What you'll get

In addition, by joining Grupo Hotusa, you will enjoy the following benefits:

50% discount at our upscale hotels: You can benefit from discounts of up to 50% at all our magnificent 4*/5* hotels around the world and up to 20% for your family members.

  • The Power Business School training: 100% free and unlimited access to all training programs (MBA, digital, office software, Skills, etc.) provided by our partner The Power Business School, the number 1 online business school on the market, taught by the industry's leading active professionals.
  • Language Training: You will have access to our language training, both in-person and online.
  • Access to our Employee Club: where you can benefit from different types of discounts and advantages of all kinds (leisure, technology, sports, fashion, etc.)
  • Enjoy free hotel nights: with the Grupo Hotusa Referral Program, we reward recommendations that lead to hires. If you refer someone and we hire them, you receive free hotel nights.

The role

We are looking for Group Reservations Agents (Spain and Portugal market), for our offices in Barcelona.

What you'll do

  • Comprehensive management of group reservations: quoting, invoicing, and follow-up.
  • Efficient resolution of incidents.
  • Customer service and handling of incoming calls.
  • Reservation confirmation, management of changes, sales control, and closing.
  • Detailed follow-up of each reservation until its completion.

Hiring process

If this project interests you and you think you fit the profile, we would love for you to apply for the position. Or, if you know someone who might be interested, feel free to share this job offer.

About Grupo Hotusa

Grupo Hotusa is a Spanish hospitality group headquartered in Barcelona, operating a diverse portfolio that includes the Eurostars Hotels brand, the Hotusa Hotels collection of independent hotels, and the Restel distribution platform. With over 300 hotels across more than 20 countries, the group is one of Europe's leading hotel consortia, offering services ranging from hotel management and franchising to travel technology and B2B distribution. The company employs thousands of professionals worldwide, with a strong operational footprint in Spain.

In Spain, Grupo Hotusa maintains its corporate headquarters in Barcelona and has a significant presence in Madrid, along with hotels and offices in numerous cities such as Seville, Vigo, Zaragoza, and Santander. The work culture is rooted in Spanish hospitality traditions, with a focus on guest experience and operational excellence. For international professionals, the group offers opportunities in hotel operations, sales, marketing, IT, and revenue management, with roles often requiring Spanish language skills, but also providing a pathway into the broader European hospitality market.

Industry
Hospitality
Founded
1977
Employees
5,000–10,000
Headquarters
Barcelona, Spain
In Spain
Barcelona, Madrid, Alicante and 4 more

Good to know if you are moving

  • The group operates over 250 hotels in more than 20 countries, with a strong concentration in Spain, offering opportunities across various cities.
  • Corporate headquarters are in Barcelona, a major European hub for tourism and hospitality, with a vibrant international community.
  • Roles often require Spanish language proficiency, but the group also hires international talent for sales and business development positions targeting markets like Italy.
  • The group provides career paths in hotel operations, corporate functions, and technology, with internships and junior programs available.
  • As a Spanish-founded company, it offers a deep insight into the local hospitality industry and European market dynamics.

In their own words

About the company & team

Keytel is the world's first alliance of independent hotels, with more than 3,800 partner hotels in 90 countries. We believe in the viability and success of the independent hotel, which is why we have developed our own hotel acceleration model that combines strategic advisory services and technology focused on providing competitiveness without renouncing its identity.

At Keytel we want to be the reliable partner for independent hotels and, to achieve this goal, we are looking for people who are committed, open to change, customer-oriented and forward-thinking, who want to contribute to and help build the future of the sector together with our team.

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