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Group Reservations Agent

On-site in Barcelona·Added over 2 years ago

This job was published 2 years ago

ETHIKOS

144 open roles

Overview

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • French

    The ad asks for French, or counts it in your favour.

  • Work on-site in Barcelona

    No relocation package mentioned.

  • University degree

    “Formación: Licenciatura en Turismo, Hostelería, Administración de Empresas o áreas afines.” — per the ad.

This job was automatically translated to English.

Requirements

What we're looking for

✔ Previous experience in reservation management, preferably in tourism or hospitality.
✔ Languages: Advanced or bilingual level in French (indispensable).
✔ Exceptional communication skills and the ability to build effective relationships.
✔ Attention to detail and the ability to manage multiple tasks.
✔ Knowledge of reservation software and hotel management systems.
✔ Proactive attitude oriented toward customer service.
✔ Valuable: Knowledge of French.
✔ Education: Degree in Tourism, Hospitality, Business Administration, or related fields.

Languages

If you are passionate about the tourism sector and have skills in French, this opportunity is for you!

The role

Our client, a world-leading company in the hotel tourism sector, is looking for professionals who want to take on the challenge of being part of a multinational with more than 220 workplaces and 5,000 employees.

What you'll do

As a Group Reservations Agent, you will be responsible for efficiently managing group reservations for our client. You will collaborate closely with clients and other departments to coordinate and organize group bookings, ensuring high-quality service.

✅ Reservation management:

  • Coordinate and manage group reservations from the initial request to the completion of the event.
  • Advise clients on available services, adjusting to their needs.

✅ Communication and customer service:

  • Maintain fluid communication with clients, travel agencies, and other collaborators.
  • Provide clear information regarding availability, rates, and booking policies.
  • Provide exceptional service, ensuring customer satisfaction before, during, and after their stay.

✅ Internal collaboration:

  • Coordinate with the sales, events, and customer service departments to ensure impeccable execution of reservations.
  • Develop pricing and promotion strategies for groups in conjunction with the commercial team.

✅ Data management:

  • Accurately record all transactions and communications related to reservations.
  • Generate periodic reports and propose improvements in reservation management.

About ETHIKOS

Ethikos is a Spanish organizational transformation and HR consulting firm that has been operating since 2015. It offers recruitment/selection services, consulting, and training programs, and works around three pillars it calls "Sistema Humano" (talent, leadership, culture), "Herramientas" (its own methodology, including the CSM created in 2018 and six diagnostics), and "Consciencia" (applied neuroscience, purpose, and AI). The company reports more than 600 transformation projects and over 3,000 selection processes completed.

As a recruitment and HR consultancy, most vacancies published on its job board are positions with client organizations across a wide range of sectors and functions — including sales, finance, supply chain, healthcare, HSE, and technology — in locations across Spain such as Barcelona, Madrid, Girona, Granada, Murcia, and Bilbao, as well as in other countries. International professionals should be aware that applying through Ethikos typically means being recruited for a client company rather than for Ethikos itself, though the firm also hires for its own team (e.g., Recruiter Consultant roles). Its website and careers platform are available in Spanish and English.

Industry
Recruiting
Website
ethikos.es

In their own words

Additional information

If you are interested in being part of a dynamic team in a company with international projection, we look forward to your application!

One of our objectives as an organization is to ensure a selection process aligned with criteria of diversity, equity, and inclusion; therefore, we seek to create a diverse, equitable, and inclusive employee panel, where every individual is valued for their talent and potential, regardless of their ethnic origin, gender, sexual orientation, religion, or functional diversity.

We are committed to minimizing any bias or barrier that may exist in the selection process, to ensure that all candidates are evaluated fairly and objectively, where only their ability to perform the role, their potential, and their values are assessed.

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