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Beyond experience, we are looking for a particular mindset and approach to guest service.
We are seeking someone who:
- Has a strong customer-centric approach and a genuine passion for service excellence.
- Enjoys delivering highly personalized experiences and paying attention to the smallest details.
- Possesses outstanding communication, active listening, and interpersonal skills.
- Demonstrates commercial awareness and the ability to recommend and sell services without compromising the guest experience.
- Is proactive, organized, solution-oriented, and committed to maintaining high-quality standards.
- Takes initiative and goes beyond simply responding to the guest's initial request.
- Feels comfortable working in an international and demanding environment.
- Values the quality of every interaction as much as the final outcome.
We are not simply looking for someone who knows how to make a reservation. We are looking for someone who, when a guest says, "I'd like to enjoy a special weekend," does not immediately ask for the dates, but instead asks questions, listens carefully, understands what "special" means to that particular guest, and transforms that insight into a truly personalized recommendation.
Because in luxury hospitality, the difference is not only in the product itself.
It is in how we make guests feel throughout every stage of their journey.
Previous experience in luxury or premium hospitality, reservations, guest relations, concierge services, personalized customer care, or customer experience roles will be highly valued, as will knowledge of the hospitality industry.
- Integration in a dynamic team, focused on a service of excellence
- Remuneration compatible with the role
- Continuous Training Plan to enhance career development
- Access to the e-learning training platform
- Possibility of functional, national and/or international mobility
- Incentives and Benefits Plan
- Special rates for employees, family and friends in the several services of the Minor, National and International Group. Accommodation. F&B, among others;
- Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants
- Health insurance
Are you passionate about creating exceptional guest experiences?
We are looking to welcome a Luxury Hotel Reservations Agent to our team, someone who understands that a reservation is much more than simply confirming a room.
We are seeking a service-oriented professional with a genuine passion for hospitality, someone who can listen, understand, and anticipate each guest's needs while delivering a warm, elegant, and highly personalized experience.
In our service model, quality lies in the details. Every interaction is an opportunity to better understand the guest, provide expert guidance, and create an experience that exceeds expectations from the very first contact.
As one of the first points of contact between our guests and our hotels, you will play a key role in shaping their experience.
- Managing reservation requests through both phone and email channels, ensuring the highest standards of quality and personalized service.
- Actively listening to guests to understand not only what they are requesting, but also their individual preferences and expectations.
- Advising guests on hotels, room categories, services, and available options, always identifying the most suitable solution for their needs.
- Anticipating guest requirements and personalizing the experience whenever possible.
- Identifying upselling and cross-selling opportunities that genuinely enhance the guest experience.
- Handling special requests with exceptional attention to detail and following through to ensure a seamless experience.
- Collaborating with hotels and internal teams to provide efficient, consistent, and tailored solutions.
- Maintaining excellence in service even in challenging situations, always seeking the best possible outcome for the guest.
- 40 or 35 hours per week
NH Hotels, part of Minor Hotels, is a major international hotel group headquartered in Madrid, Spain. The company operates a diverse portfolio of hotels across Europe, the Americas, and Asia, including the NH, NH Collection, and Anantara brands. With a strong presence in Spain, NH Hotels manages numerous properties in key cities and resort destinations, offering a wide range of hospitality services from luxury stays to business accommodations.
For international professionals, NH Hotels offers significant opportunities in Spain, with roles spanning hotel operations, culinary arts, and corporate functions. The company's culture emphasizes service excellence and career development, and its global footprint provides a dynamic environment for those looking to build a career in hospitality. With a central office in Madrid and properties across Spain, it is an attractive employer for those seeking to work in one of Europe's top tourism markets.
Minor Hotels is a global hospitality group operating over 560 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas.
As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today's global travellers through its diverse portfolio of 12 hotel brands - Anantara, Minor Reserve, Avani, Colbert Collection, Elewana, The Wolseley, NH, NH Collection, iStay, nhow, Oaks and Tivoli.
As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.
This could be your opportunity to start a professional career in one of the largest international groups in the hotel sector.
We count on you!
Are you looking for a new challenge? Apply now!
Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.
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