Reservations Agent

What experience, knowledge, and characteristics are essential for the position?

· Minimum of 1 year of experience in Reservations, Hotel Reception, Customer Service, or similar positions within the hospitality sector.

· Experience using hotel PMS, preferably Ulyses Cloud.

· Knowledge of Channel Managers and hotel distribution platforms.

· Experience managing OTA channels such as Booking.com, Expedia, Airbnb, and similar.

· Familiarity with technological tools linked to guest management, online check-in, and digital access systems.

· High level of English (minimum B2). Knowledge of other languages will be positively valued.

· Good command of office tools and the digital environment.

· Customer orientation, organizational capacity, and attention to detail.

· Excellent verbal and written communication.

· Vocation for service and customer orientation.

· Ability to work in dynamic and multitasking environments.

· Teamwork and a collaborative attitude.

· Incident resolution and adaptability.

· Organization and priority management.

· Proactivity and results orientation.

· Responsibility and commitment to service quality.

· Competitive remuneration according to the experience and responsibilities of the position.

· Joining a growing business group within the hospitality sector.

· Continuous training and real opportunities for professional development.

· Corporate discounts and benefits on group accommodations and services.

· Excellent working environment and participation in innovative projects linked to hotel digital transformation.

· Career plan within the various operational and corporate areas of the company.

If you are interested and looking to boost your professional career in a company in full expansion, we encourage you to submit your application.

We are waiting for you!

We are looking for a Reservations Agent to join our Reservations and Customer Service team at Alma Hospitality & Living belonging to the Alma Corp. group.

Alma Corp. www.almacorp.es is a leading business holding company with a solid track record and a firm commitment to innovative projects in the hospitality, living, and experiences sectors. Within this division, we manage hotels, aparthotels, and tourist apartments under different brands, offering memorable experiences to domestic and international travelers. Among the group's relevant brands are:

· Password Hotels, is a hospitality and accommodation management platform that develops unique hotels and spaces based on experiences, design, culture, and community, creating authentic stays for the modern traveler.

· Amazinn Places is a network of aparthotels, villas, and apartments that offers accommodation and experiences in designer rooms in central areas of various countries such as Spain, Panama, and Mexico, with more than 8 years of experience.

· Mi Casa Inn, being a community of Student Residences with the best locations in Spain and with more than 14 years of experience.

In our group, we invest in people and their professional development, fostering a dynamic, collaborative, and results-oriented work environment.

If you are passionate about customer service, hotel management, and technology applied to hospitality, this could be a great opportunity to develop your professional career with us.

this is your opportunity... don't let it pass!

As a Reservations Agent for Alma Hospitality & Living , you will be responsible for efficiently managing the reservation process for our establishments, guaranteeing an excellent experience for guests from the first contact and contributing to maximizing the occupancy and profitability of the assets managed by the company.

· Comprehensive management of individual and group reservations through various sales channels.

· Telephone, email, and other digital channel customer service for domestic and international clients.

· Entry, modification, and follow-up of reservations in the PMS.

· Management of incidents, changes, cancellations, and special guest requests.

· Supervision of the correct distribution of inventory and rates across various online channels.

· Coordination with Reception, Revenue Management, and Operations to ensure the correct assignment and execution of reservations.

· Management and monitoring of OTA platforms and online sales channels such as Booking.com, Expedia, Airbnb, and other distributors.

· Management of technological tools associated with hotel operations, including online check-in systems, smart locks, and digital key delivery.

· Support in administrative tasks related to reservations and billing.

· Monitoring of quality standards and customer satisfaction.

· Active collaboration with the rest of the team to achieve occupancy and service objectives.

· Availability to work on-site in Madrid in rotating morning, afternoon, and weekend shifts, in accordance with Spanish labor legislation and department planning.