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Student Support Agent - 39 Hours per Week

On-site in València·Full-time·Added today (last checked 22 Oct)

Grupo Planeta

123 open roles

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Overview

Work mode: On-site, València
Contract: Permanent contract, full-time hours
Hours: 39 hours a week
Spanish: Fluent
Education: Compulsory secondary education (ESO)
Benefits: Private health insurance, flexible pay plan, meal vouchers

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

Permanent contract.
Working hours: 39 hours per week (9:00 AM to 6:00 PM).
On-site work at our offices in central Valencia.
Dynamic and collaborative environment in a growing company.

More than a job: advantages and benefits for your daily life

Exclusive discounts and promotions for our employees on master's degrees, postgraduate programs, publishing brands, collectibles, and Casa del Libro.
Social benefits through a flexible compensation plan that includes: meal card, transportation card, childcare voucher, and health insurance.
️Access to Club Benefits, where you can save on your purchases and enjoy more than 450 offers and discounts on groceries, leisure, sports, health, travel, technology, and many more categories.

If you are motivated to be part of a team committed to education and student service, we look forward to receiving your application!

The role

Activa | We are the corporate services provider for Grupo Planeta. For over 40 years, we have supported different business areas in their launch and growth, designing multiple processes with the help of the best technological solutions.

At ACTIVA, a service company of Grupo Planeta, we are looking for a Student Service Agent to provide support and assistance to our students from Planeta Formación y Universidades.

Mission of the role: To be part of a versatile, results-oriented team, capable of adapting to different processes and projects to deliver fast, accurate, high-quality solutions to students and faculty at Grupo Planeta.

What you'll do

Provide support and assistance to students and faculty across the group's institutions.
Manage requests, incidents, and academic documentation through our internal systems (CRM, ticketing, and portals).
Record accurate information and keep academic and administrative databases up to date.
Collaborate with different departments on support tasks, process monitoring, and internal team communication.
Take on different duties depending on the team's operational needs (rotation of tasks and projects).

Requirements for the position

Completed compulsory secondary education or vocational training.
Experience in administrative roles, customer service, or academic support.
Adaptability, teamwork, and a results-oriented approach.
Excellent oral and written communication skills.
Proficiency in IT tools, management systems (CRM, ticketing), and the Microsoft Office suite (especially Excel).
A proactive, resourceful profile with a strong service orientation.

About Grupo Planeta

Grupo Planeta is a major Spanish media and publishing conglomerate headquartered in Barcelona. It operates across publishing, education, audiovisual production, and communication, and is one of the largest Spanish-language publishing groups in the world. The group includes well-known imprints such as Editorial Planeta, Espasa, and Ariel, and also owns a network of higher education institutions, including UNIE Universidad, EAE Business School, and the International University of Valencia (VIU). With a workforce of several thousand employees, Grupo Planeta is a significant player in the Spanish-speaking media and education landscape.

In Spain, Grupo Planeta has a strong presence in Barcelona and Madrid, with additional operations in Valencia and other cities. Its education division is a major employer of academic staff, offering roles for university lecturers, program directors, and administrative and commercial positions across its various schools and universities. For international professionals, the group offers opportunities in teaching, academic management, and corporate functions, with some roles requiring multilingual skills, particularly in French and English. The company's culture is rooted in Spanish business traditions, and it provides a stable, established work environment within the media and education sectors.

Industry: Media & Publishing
Founded: 1949
Employees: 5,000–10,000
Headquarters: Barcelona, Spain
In Spain: Barcelona, Madrid, Valencia
Website: planeta.es

Good to know if you are moving

Grupo Planeta is headquartered in Barcelona, a major European hub with a large international community and excellent connectivity.
The group's education division hires university lecturers and academic staff, often requiring a PhD or equivalent, and offers opportunities for international academics to teach in Spanish or English.
Some commercial and administrative roles require multilingual skills, particularly French and English, which can be an advantage for international candidates.
The company operates several universities and business schools, including EAE Business School and UNIE, which have a diverse student body and international programs.
Spain's job market for academic roles often values Spanish language proficiency, but some positions, especially in business schools, may be open to English-speaking professionals.

All open roles at Grupo Planeta