Business Operations Analyst

You'll be our go-to person for Business Analysis and business data. You'll report directly to the CEO and be the right hand of the General Managers, the Growth Managers and the Head of Customer Service.
You'll have full access to our data and the freedom to build your own routines. Your stakeholders will share feedback and hunches. Your job is to turn them into the problems that really matter, dig down to the root cause, and work out solutions with the teams involved.
This role is for someone who's comfortable with ambiguity, can shape their own scope, and wants to see their work show up in the business results. And there's no shortage of things to improve.

Heetch connects drivers and passengers across several markets. After a deep restructuring, we're now a small, agile core team with one goal: putting the business back on a sustainable path. It won't be easy. But few places will let you have this much impact this early.

Our values:

Play for the team

Make it happen (impact comes first)

Be kind (we're socially aware and we listen to each other)

Think different

What will you do?

Marketplace & pricing: keep a close eye on supply, demand and reliability, and turn what you see into clear recommendations on pricing and marketplace settings.

Growth: dig into acquisition funnels and retention, spot the biggest opportunities, and measure what works, from new initiatives to our regular acquisition and CRM actions.

Customer Service: help the Head of Customer Service shape the strategy and project roadmap, track KPIs, build dashboards and fine-tune our tools and automations.

Trust & safety: track driver and passenger behavior and its impact on the marketplace, then adjust our disciplinary processes and automations to keep things balanced.

Automation: automate processes for the Growth, Product and Customer Service teams, with automated workflows and AI tools like Claude.

You're fluent in French and English, and eligible for the VIE program

You're resourceful: when you're stuck, you find a way

You're proactive. You bring ideas to the table and act on them

You enjoy switching from a SQL query to a Zendesk workflow to a CEO deck, all in the same day

You're solid in Excel and SQL and comfortable with data visualization tools

You use AI every day, and you use it rigorously

You stay calm and deliver when things are uncertain

Even better if you know the mobility sector and you're a regular Heetch user!

Work with the CEO from day one and help shape important strategic decisions

A wide scope: business, growth, customer service and product

Real ownership: what you build gets used right away