Product Engineer

You have more than one year of experience in development and you have a real appetite for run, reliability, and quality of service, not just for new features. You are a generalist and you quickly find your way around code you did not write. Experience in TMA or an ESN is a plus, not an obligation.

What matters above all is your ability to quickly understand an existing codebase and make it more reliable.

• Mastery of a language or framework: PHP/Symfony, Node.js, Python, or React, for example.

• GitHub and CI/CD: you deliver cleanly and securely.

• Monitoring: Sentry, structured logs, alerting.

• Application security: CVE monitoring, dependency and framework updates.

• Automated testing: non-regression, smoke tests.

• Docker and Nginx.

• AI-assisted development (mandatory): you have practical experience, ideally with Claude, and a critical eye on what the AI produces.

• Ticketing tools: Jira or equivalent.

• Composure: you remain calm and methodical when a P1 occurs.

• Rigor: you document what you do and leave a clear history.

• Pedagogy: you know how to explain an incident or a requalification to a client, simply.

• Product sense: you identify pain points and propose improvements.

This position is for someone who believes that good run operations build a product's reputation: platforms that hold up, informed clients, and incidents that do not recur. It is a demanding role, requiring technical rigor, a true sense of service, and an use of AI that is both ambitious and lucid.

Join the Hello Pomelo adventure! 🍈

• Experience in TMA, an ESN, or an agency

• Initial experience with multi-agent workflows

A role with impact: You keep platforms used every day by our clients running, and you help them progress.

A new way of working: You work at the heart of a multi-agent TMA architecture, with Claude as an everyday tool.

Variety of projects: You work on several client projects in parallel, with different stacks and industries.

Autonomy and responsibility: You are the client's direct technical contact and you carry the quality of service for your projects.

A human-sized team: You join a team of 3 people, in a company of more than 80 employees.

We are looking for a Product Engineer TMA / Run to join the Technical Value B.U., within a team of 3 people.

With us, maintenance is not a necessary evil: it is where our customers' trust is won. As a Product Engineer, you are the guarantor of the continuity and quality of our customers' platforms: you handle incidents within deadlines, you prevent the next ones, and you advance the product, relying on AI without ever letting it have the last word.

• You handle tickets while respecting response times.

• You confirm or requalify the priority, and you differentiate between a bug and an evolution request.

• You reproduce the problem and seek out the missing information from the client.

• You manage critical incidents with a dated resolution plan.

• You deliver your fixes via CI/CD and you notify the client before and after each deployment.

• You implement small evolutions for the Express catalog within 48h.

• You are in a continuous improvement process; every priority becomes a test, an alert, or a rule: the goal is that the same incident does not recur.

• You monitor CVEs, update dependencies, and upgrade framework versions in small, regular steps.

• You add structured logs and alerts, and you maintain non-regression tests and smoke tests.

• You contribute to security and compliance topics (SOC audits, HTTP hardening...) and you propose quick wins.

• You take over existing projects: moving to Git, infrastructure mapping, securing secrets and CI/CD.

• You keep technical and functional documentation as well as runbooks up to date, so that a developer can be operational in half a day.

• You use Claude to map code and you work within our multi-agent TMA architecture (PO, Dev, Tech Lead agents).

• You write tickets that are actionable by AI agents, and you review everything they produce before merging.

• You verify every qualification, estimation, or fix proposed by the AI before committing to the client, and you understand every fix you deliver.

• You respect usage rules: AI never accesses business or client data.

• You are the client's direct technical interlocutor and you shoulder their level 1 support.

• You explain a requalification or the root cause of an incident with calmness and pedagogy.

• You contribute to monthly reporting and the preparation of steering committees.

• Contract type: VIE (12 to 12 months)
• Start date: November 02, 2026
• Location: Barcelona
• Occasional remote work allowed