Guest Relations Agent
The role involves welcoming guests and managing their needs at Hyatt Regency Barcelona Tower. You will handle complaints, coordinate services, and provide local information.
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Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Speak fluent Spanish
Listed as a requirement in the ad.
Work on-site in Puerto Calero
No relocation package mentioned.
This job advert was originally written in Spanish.
At Secrets Lanzarote Resort & Spa you will be part of an exclusive adults only resort, where personalized service and attention to detail make the difference. You will work in a privileged natural environment, with international standards and teams focused on excellence. An opportunity to grow professionally while creating memorable experiences every day.
Functions
Join the Secrets Lanzarote team and help us turn vacation dreams into lifelong memories!
Be part of something bigger. Make a difference in the lives of those around you. Join a family that values respect, integrity, humility, empathy, creativity, and fun. At Secrets Lanzarote, diversity, equity, and inclusion are at the heart of our purpose: caring for people so they can be their best. Join our exclusive world of care, #WorldofCare, where your well-being and development are our priority. Apply and discover our #WorldofCare!
Consider your next career step at our Secrets Lanzarote Resort & Spa.
• Comply with the company's quality, environmental, and occupational risk prevention standards and collaborate with the hotel in their implementation and continuous improvement.
• HACCP: Carry out supervision, monitoring, and control of the functions to be performed
Language skills: Spanish.
Experience: 6 months.
Other desirable skills:
- Basic tasks of food treatment and culinary preparations
Hesperia World is a Spanish hospitality group headquartered in Barcelona, operating a portfolio of hotels and resorts across Spain under its own brand and through partnerships with global luxury brands such as Hyatt and Secrets Resorts & Spas. The company manages properties ranging from urban hotels like Hyatt Regency Barcelona Tower to resort destinations in Lanzarote, Mallorca, and Murcia, offering services in accommodation, dining, events, and spa. With a workforce of several thousand employees, Hesperia World is a significant player in the Spanish hospitality industry, catering to both leisure and business travelers.
Hesperia World has a strong presence across Spain, with offices and properties in key tourist and business destinations including Barcelona, Madrid, Lanzarote, Mallorca, Murcia, and Vigo. The company offers numerous opportunities for international professionals, particularly in resort locations where accommodation is often included, and provides internships in departments like front office, culinary, marketing, and revenue management. Work culture emphasizes guest experience and professional development, making it an attractive option for those seeking to build a career in hospitality in Spain.
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