Customer Service Agent

• That you have a university degree in Optics and Optometry.
• That you have experience in telephone customer service within the optical sector.
• That you are proficient in using systems: in your day-to-day work, you will simultaneously consult and feed several computer applications at once.
• That you have interpersonal communication skills and empathy.
• That you have quick and effective resolution of inquiries.
• That you have communication skills and a vocation for service.
• That you have high organizational skills.
• That you have the ability to perform several tasks simultaneously.

• Indefinite contract - stability from day one.

*This is a part-time contract, for 20 hours per week (4 hours Mon-Fri) on a fixed afternoon shift from 16:00 to 20:00. There is also the possibility of working additional hours.

• Fixed afternoon shift from 16:00 to 20:00.
• 3 days of teleworking per week, once the training period (6 months) has ended.
• Variable remuneration through quarterly commissions.
• Salary of €12,588.53 gross per year for the part-time working day.
• Free CIGNA health insurance - because your well-being matters to us.
• Other benefits that will make you smile.

If you like working in a dynamic environment, we want to meet you!

Here you don't just come to work... you come to make a difference.

At Hoya Lens Iberia, we are committed to creating a work environment in which equal treatment and opportunities between women and men are promoted; therefore, we share our commitment to the establishment and development of policies that integrate equality between women and men, without direct or indirect discrimination based on sex, as well as in the promotion and encouragement of measures to achieve real equality within our organization, establishing equal opportunities between women and men as a strategic principle of our Corporate and People Policy.

As a #Diversityfriendly company, we are committed to forming a diverse and inclusive team. We look for talent that brings us different perspectives within the framework of our commitment to equality between women and men.

• You will answer customer calls, offering professional advice and resolving inquiries related to orders, products, and services.
• You will manage orders: verifying data and providing clear communication regarding delivery times, order status, and incidents. You will proactively follow up on them, anticipating possible delays or changes in delivery times.
• You will resolve incidents and doubts regarding orders placed through the enabled channels.
• You will advise customers on the most suitable products according to their needs, contributing to loyalty and satisfaction.
• You will make calls for commercial support campaigns and to verify order status.
• You will manage complementary administrative tasks, ensuring the correct updating of information in internal systems and complying with established procedures.
• You will collaborate with other departments (operations, commercial, logistics, finance) to guarantee a fast and coordinated response to any incident.
• You will contribute to the continuous improvement of processes, proposing solutions that optimize customer service and operational efficiency.