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Customer Service Representative

On-site in Madrid·Full-time·Added 28 days ago

Essentra

1 open role

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Our summary

Work mode: On-site, Madrid
Contract: Full-time

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Understand and analyze information to solve problems.
Work in an organized manner to complete tasks within established deadlines.
Be open to change and new ideas; propose and use more efficient working methods.
Lead by example and help and support others.
Cooperate and work as a team; communicate clearly and effectively.
Previous experience working in a commercial or customer service environment.
Effective communication skills, both verbal and written, and the ability to quickly build good relationships with customers and colleagues.
Ability to solve problems creatively.
High motivation and autonomy.
Enthusiastic attitude, professionalism, and ability to learn quickly.
Excellent attention to detail.
Ability to work under pressure and prioritize tasks.
Ability to meet agreed commitments and objectives.
Highly organized person focused on meeting objectives.
Good interpersonal skills.
Strong work ethic and professional attitude.
Adaptability and openness to change.
Proficiency in Microsoft tools, especially Excel, PowerPoint, and Outlook.
Knowledge of English.

Nice to have

Experience with CRM systems, especially Dynamics 365.
Ability to work in a team
Experience in manufacturing/industrial environments will be especially valued, as will experience in the automotive sector.
Commercial experience and/or in generating business opportunities (lead generation)

The role

The Customer Service position requires a person oriented towards service and customer satisfaction, capable of providing agile and hassle-free assistance, while contributing to business growth through the generation of commercial opportunities, upselling (upselling) and cross-selling (cross-selling).

The person must have great attention to detail, maintain minimal error rates, and be capable of providing solutions to queries and complex situations.

What you'll do

Keep customer and account data updated and properly recorded.
Respond to customer queries within established deadlines and resolve the query or issue in a single call or transaction.
Identify customer needs and concerns and take responsibility for resolving them.
Identify opportunities for new products and generate commercial leads (leads)
Collaborate and build a network of contacts with the different internal departments.
Make additional sales (upselling) and cross-sales (cross-selling) of new products
Follow up on all commercial activities.
Work effectively and comply with the company's current policies and procedures.
Maintain consistent performance and meet established key performance indicators (KPIs) and commercial objectives.
Promote one's own professional development.
Manage time effectively and efficiently.
Understand the company's strategy and value proposition.
Provide support to other departments as business needs require.

Customer Service Representative

Essential requirement: be registered as a job seeker with the Community of Madrid

About Essentra

Essentra PLC is a global manufacturer and distributor of essential plastic, metal, and vinyl dip moulded components. Headquartered in the United Kingdom, the company operates across 28 countries with approximately 3,000 employees, 14 manufacturing facilities, 26 distribution centres, and 37 sales and service centres. It serves around 64,000 customers across industries such as equipment manufacturing, automotive, electronics, medical, and renewable energy, producing roughly 60 million parts per week.

Essentra has a presence in Spain, with a customer service role based in Madrid. The company emphasizes a service-led manufacturing approach, balancing local customer service with operational scale. For international professionals, Essentra offers opportunities in a global network with diverse end-markets, though its Spain operations appear limited to specific roles rather than a large local hub.

Industry: Manufacturing
Employees: 1,000–5,000
Headquarters: Oxfordshire, United Kingdom
In Spain: Madrid

Good to know if you are moving

Essentra operates in 28 countries with a global network of manufacturing, distribution, and sales centres.
The company has a customer service role based in Madrid, Spain, indicating some local presence.
Essentra serves diverse industries including automotive, electronics, medical, and renewable energy, offering varied opportunities.
With approximately 3,000 employees worldwide, Essentra provides a mid-sized corporate environment with global reach.

All open roles at Essentra