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Customer Support Specialist

Remote, Europe·Added 1 month ago

Still open when we checked on 8 Oct

JustMarkets

70 open roles

Overview

Job details

  • Fully remote

    Only from certain places, per the ad: “Job Location: Europe”

Requirements

  • Have the right to work in Spain

    JustMarkets doesn't mention sponsorship, but this role may fit the Digital nomad visa.

  • Work in English

    English is required, per the ad.

Benefits

  • Private health insurance

    Per the ad: paid by the employer, or taken through flexible pay.

Skills

The role

We are seeking a dedicated Customer Support Agent to join our team. In this role, you will be responsible for resolving clients' queries professionally and providing exceptional support through various channels, including chats, emails, and phone calls. Your mission is to enhance our service coverage for English-speaking clients, ensuring they receive timely and effective assistance.

What you'll do

  • Efficiently responds and communicates with clients to understand and service their needs via live
  • Effectively analyses customer data to make appropriate recommendations and problem resolutions
  • Resolve product or service concerns by clarifying the customer's problem; determining the cause; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution
  • Demonstrates excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
  • Builds rapport with clients and effectively diffuses conflict and opposition
  • Contributes to team effort by accomplishing related results as needed
  • Committed to meeting quality standards in processing customer adjustments

Requirements

  • Proficiency speaking and writing in English and Ukrainian
  • Computer literacy
  • Able to identify ways of solving the problem and present the solution in a verbal and written manner
  • Strong interpersonal skills
  • High level of professionalism
  • Attention to detail and punctuality
  • Own a laptop (Windows with a minimum of 16Gb RAM Memory or Apple Mac 2015 model onwards.)
  • Stable internet connection

We offer

  • 10 paid sick leave shifts per year
  • 160 paid vacation hours per year
  • Medical insurance after the probation period
  • Compensation for professional education, language learning
  • Compensation for a sports subscription or sports equipment

Hiring process

Application review, one or more interviews, then an offer; described as fast and easy 1 interview

  • Applications are reviewed quickly and candidates are kept informed at every step.

About JustMarkets

JustMarkets is a global fintech company operating in the multi-asset brokerage space, providing retail and institutional clients with access to trading in forex, commodities, indices, and shares. The company has grown into an international brand with a significant presence across multiple regions, including Europe, Asia, and Latin America, and is known for its proprietary trading platforms and customer-centric approach.

In Spain, JustMarkets has established a dedicated hub to support its growing client base and expand its European footprint. The company's Spain office is a key part of its global operations, offering roles in engineering, product, design, marketing, and finance. For international professionals, JustMarkets presents opportunities to work in a fast-paced, multicultural environment, with a strong emphasis on technology and data-driven decision-making, making it an attractive option for those looking to build a career in the fintech sector in Spain.

Industry
Fintech
Founded
2012
Employees
500–1,000
Headquarters
Limassol, Cyprus
In Spain
Madrid

Good to know if you are moving

  • The company's global HQ is in Limassol, Cyprus, but its Spain office in Madrid is a key hub for European operations, offering a range of roles in tech, product, and marketing.
  • JustMarkets is a global fintech company, so English is likely the working language, making it accessible for international professionals.
  • The company offers a modern tech stack and data-driven approach, which can be appealing for engineers and data specialists.
  • Roles in Spain span a wide range of functions, from engineering and design to finance and HR, indicating a multi-disciplinary environment.
  • As a regulated broker, the company offers a stable and compliance-focused work environment, which is a plus for professionals from the financial sector.
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