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Overview
Job details
Full-time hours
Per the ad.
Hybrid
Office and home days — the ad has the split.
Requirements
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Speak native-level Spanish
Listed as a requirement in the ad.
Be near Madrid for hybrid days
No relocation package mentioned.
Compulsory secondary education (ESO)
“ESO, Grado medio o superior” — per the ad.
This job was automatically translated to English.
Requirements
What we're looking for
- Minimum 1 year of experience in customer service
- Experience in the optical sector is highly valued
Education & certifications
- ESO, Intermediate or Higher Vocational Training
- Knowledge of SAP is a plus.
- Proficiency in Excel
The role
Ensure and manage customer service according to the qualitative and quantitative Customer Service standards set by the company.
What you'll do
- Receiving calls to manage orders and/or incidents
- They will resolve specific incidents, providing the information requested by customers via telephone and/or remotely, acting as a source of information and assistance to the customer, ensuring that the customer service policies established by the company are met
- Making calls to customers (non-sales)
- They will perform administrative tasks regarding the management of incidents and/or inquiries received.
- Internal communication with other areas of the company
How you'll work
- Offices located in Madrid (Calle Manuel Tovar 18, CP 28034)
- Schedule 40 hours per week from Monday to Friday distributed and organized by weeks as follows; (from 9 to 18hs, from 10 to 19hs, and from 12 to 21hs). Said schedules will be organized by the department manager on a rotating basis during the weeks.
- Hybrid work position (3 days office - 2 days remote work)
- During the first month of onboarding, attendance at the office will be fully in-person to make proper training possible
- Temporary position 6 months + 6 months
description
If you have ever worn a pair of glasses, we already know each other.
We are a global leader in the design, manufacture and distribution of sunglasses, frames and ophthalmic lenses. In more than 150 countries, we offer our industrial partners access to a global platform of high-quality vision care products, iconic brands that consumers love, as well as a network that provides consumers with high-quality vision care, best-in-class shopping experiences and leading e-commerce platforms.
Join our global community of more than 190,000 dedicated employees worldwide driving the transformation of the eyewear and vision care industry.
Find out more by following us on LinkedIn.
Your #FutureInSight with EssilorLuxottica
Are you ready to pioneer new frontiers, foster inclusion and collaboration, embrace agility, ignite passion and make a positive impact on the world? Join us to redefine the boundaries of what is possible.
Technical skills
- Excellent communication skills
- Result-oriented and customer-oriented
- Strong in assertiveness and empathy
- Positive attitude and teamwork
- High levels of humility, integrity, and ethics
- Problem-solving skills.
About EssilorLuxottica
EssilorLuxottica is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. The company combines the expertise of Essilor in lens technology with Luxottica's strength in eyewear design and retail, owning iconic brands such as Ray-Ban, Oakley, and Sunglass Hut. With operations in over 150 countries, it serves both consumers and eye care professionals, and its scale makes it a major player in the vision care industry.
In Spain, EssilorLuxottica has a strong presence with offices and retail locations, including roles in Barcelona and Madrid. The company offers opportunities for international professionals in areas such as customer service, marketing, sales, and operations, often requiring multilingual skills. Its global footprint and diverse brand portfolio provide a dynamic work environment for those seeking careers in the eyewear and vision care sector.
- Industry
- Medical Devices
- Founded
- 2018
- Employees
- 10,000+
- Headquarters
- Charenton-le-Pont, France
- In Spain
- Barcelona, Madrid
- Website
- essilorluxottica.com
Good to know if you are moving
- EssilorLuxottica has offices in Barcelona and Madrid, offering roles in customer service, marketing, sales, and operations.
- The company is a global leader in the eyewear industry, with a presence in over 150 countries, providing international career opportunities.
- Multilingual skills are often valued, as the company operates across diverse markets and serves a global customer base.
- Spain is a key market for the company, with retail locations and corporate functions supporting its Southern European operations.
In their own words
Additional information
-
Spanish (native or advanced)
Our commitment to diversity, equity, and inclusion
We are committed to creating an inclusive environment for all employees. We celebrate diversity and offer equal opportunities to everyone, regardless of their race, sex, ethnicity, religion, disability, sexual orientation or any other characteristic that makes us unique.
Location
EssilorLuxottica · Madrid
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€21k
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