Customer Operations Intern

Experience our benefits:

• Paid internship within a global, technology driven company.
• Join an international work environment, with opportunities for learning, professional development, and networking across teams.
• Access to our intern community, including career development workshops, learning sessions, and social activities that help you grow professionally and connect with other interns.
• Mentor assigned.
• Opportunity to join the HP Graduate Program following the placement.
• Lunch at reduced prices at our canteen.
• Access to our on‑site sports center, including:
• Gym facilities
• Squash, tennis, and basketball courts
• 25+ organized sports and wellness activities, such as HIIT training, squash, basketball, and yoga
• Participation in the NextGen Employee Network, offering regular events and opportunities to connect with other early‑career professionals.
• On‑site medical services, including access to a doctor, nutrition support, physiotherapy, and general healthcare.
• Free printing access and hands‑on workshops using the latest HP technologies - from large‑format prints to 3D‑printed models.
• Women Network initiatives: Networking events, STEM promotion, business acumen talks, work-life balance sessions, and future‑skills development.

Sounds like you? Please apply and let's talk!

Customer Operations Intern

The Customer Operations Intern works within a European, multicultural and fast-moving business environment, supporting HP Customers and Sales Teams within the area of Order Fulfillment. The intern is part of a central Order Management team and gains practical experience across different Customer Operations processes while supporting day-to-day operational activities.

• Supports the management of customer and partner order backlogs under the guidance of experienced team members.
• Monitors backlog management tools (e.g., E2E Tool, FOM, or other HP tools) and assists in identifying orders at risk of missing service level agreements (SLAs).
• Supports backlog analysis and helps prepare reports for customers and account teams.
• Assists with claims, exceptions, and special customer requests following established processes and procedures.
• Supports the coordination of customer order change requests while ensuring data accuracy.
• Learns and contributes to order management best practices and operational processes.
• Assists in monitoring invoicing and order closure activities in HP systems.
• Supports the team in following up on billing-related issues and open orders.
• Helps maintain data quality and supports inventory and revenue-related analysis.
• Assists in tracking financial disputes and supports timely resolution activities.
• Contributes to quarter-end operational activities and revenue support initiatives.
• Supports customer communication by providing order status updates under team guidance.
• Assists customers and internal stakeholders with information regarding orders, deliveries, and claims.
• Collaborates with internal teams including Sales, Logistics, Order Fulfillment, Credit & Collection, and Sales Operations.
• Supports proactive communication regarding orders potentially at risk of missing agreed SLAs.
• Learns HP Customer Operations processes and provides basic guidance to stakeholders when appropriate.
• Participates in team meetings and cross-functional projects to gain business understanding.
• Supports the accuracy of processes and operational activities within the Customer Operations organization.
• Delivers assigned tasks in a timely and professional manner.
• Follows HP internal policies, procedures, and compliance requirements.
• Demonstrates a willingness to learn and continuously develop professional skills.
• Contributes to team initiatives and process improvement activities.
• Performs other internship-related tasks as assigned by the manager.

• Flexible working schedule, with options for part-time agreements (4 hours/day) or full-time (8 hours/day). The length of the internship ranges from 4 to 12 months.
• Easy commuting: Free parking available or excellent access via nearby train services.

Part time

No shift premium (Spain)

Administration