Customer Service - Immediate Availability - Barcelona

• Previous experience in Customer Service positions, especially in consumer goods or distribution environments.
• Experience working with large accounts and distribution chains, such as supermarkets or large retail stores.
• Experience in order management and follow-up, customer service, and incident resolution.
• Knowledge of SAP or experience with another ERP.
• Good command of Excel.
• Ability to interpret and apply tariffs, prices, and specific commercial conditions for each customer.
• Good communication, organization, and coordination skills with different interlocutors.
• A resourceful, rigorous, and customer-oriented person, with the ability to manage multiple priorities and perform exhaustive follow-up of each operation.

• Permanent contract.
• Full-time, Monday to Friday.
• Schedule from 8:30 to 17:30 h, with one hour for lunch.
• On-site position.
• Joining a team where you will have a key role in the relationship with customers and in the coordination of the entire order management process.

We are looking to hire a Customer Service professional to manage and perform the comprehensive follow-up of customer orders, mainly for large accounts within the mass distribution channel.

• Manage the receipt, entry, and follow-up of orders through SAP.
• Maintain fluid communication with customers, attending to their inquiries and managing incidents via telephone and email.
• Review and guarantee the correct application of tariffs, prices, and specific commercial conditions for each customer.
• Coordinate with the warehouse and logistics operators to organize shipments and perform delivery follow-up.
• Manage order modifications, delays, transport incidents, and any other situation that may affect the service.
• Perform order follow-up throughout the entire circuit, from its entry into the system to delivery and invoicing.
• Manage delivery notes, commercial documentation, and tasks related to invoicing.
• Control the entry and exit of goods and perform stock follow-up in coordination with the warehouse.
• Manage the operational requirements and order communication systems specific to mass distribution customers.

• Permanent contract.
• Growth