The Senior Manager leads the governance and execution of a global Services Supply Chain portfolio.
US$130.7k – US$205.2kSant Cugat del VallèsNo Spanish needed
The English-language job board for Spain
88,000+ live jobsPWI Customer Assurance SW Engineer
On-site in Sant Cugat del Vallès·Full-time·Added 2 days ago
Still open when we checked on 9 Oct
Overview
Job details
Full-time
Per the ad.
Requirements
Have the right to work in Spain
HP doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Work on-site in Sant Cugat del Vallès
No relocation package mentioned.
Have 4+ years of experience
Mid-level role.
University degree
“Bachelor's Engineering degree, preferable computer science, with at least 4 years of experience in Support organizations” — per the ad.
Skills
Requirements
What we're looking for
- Bachelor's Engineering degree, preferable computer science, with at least 4 years of experience in Support organizations
- Strong hands-on troubleshooting background across compute platforms + networking + hardware/electronics-adjacent systems in production environments.
- Ability to perform structured debug: hypothesis → evidence gathering → isolation → mitigation → prevention.
- Experience working escalations and coordinating across multiple teams under time pressure.
- Excellent written/verbal communication; ability to produce customer-ready summaries and internal technical notes.
Nice to have
- Experience with industrial equipment, printing systems, or complex electromechanical platforms.
- Familiarity with Tiered support models and escalation/task workflows (ServiceNow-style task elevation and closure discipline).
- Exposure to reliability engineering, problem management, and operational excellence methods (Pareto, 5-Why, fault tree, etc.).
The role
PWI Customer Assurance SW Engineer
The Tier 4 Software Customer Assurance Engineer is a technical escalation owner for HP PageWide Web Press customer incidents and systemic reliability issues, with deep expertise spanning press compute platforms, networking/connectivity, and print electronics/press subsystems. This role resolves complex, cross-domain problems quickly to restore customer production, drives root cause and prevention, and partners closely with internal engineering (R&D) and service teams(GSBCS) to reduce recurrence. Tier 4 work includes managing elevated tasks, performing remote diagnostics and (when required) customer site support, and leading mitigation of top issues through trend analysis and continuous improvement.
What you'll do
- Own and drive resolution of Tier 4 elevated tasks/incidents, collaborating with Tier 1-3 support, Field Service, and partners to restore press operations.
- Provide remote diagnostics and troubleshooting using logs, press state reports, and system data; request/clarify missing data and direct next steps.
- For critical/press-down situations, provide timely technical leadership, clear status updates, and structured escalation as required by process.
- Troubleshoot and resolve issues involving press compute stacks (server hardware, OS images/bundles, virtualization/containers where applicable, storage, performance, diagnostics).
- Diagnose and resolve connectivity, remote access, firewall/VPN, routing/DNS and other network-related issues impacting press operations, serviceability, and tooling.
- Create clear, customer-ready technical guidance for network prerequisites and collaborate with service/account teams to unblock access.
- Lead complex investigations spanning print electronics, press control subsystems, and integration points (e.g., electrical/control cabinet behaviors, sensors, boards, interlocks, vision/adjacent electronics interfaces).
- Partner with hardware/WS and R&D teams for deep root cause and corrective action when defects require engineering fixes.
- Identify systemic issues through trend analysis, define "top problems," and drive mitigations that reduce repeat cases and improve fleet reliability.
- Produce crisp RCAs, document learnings, and improve knowledge assets/playbooks to accelerate future resolutions.
- Engage professionally with customers and internal stakeholders with a "production-first" mindset: fast containment, clear communication, and durable prevention.
- Translate technical complexity into actionable choices and risks for non-technical audiences.
How you'll work
Full time
No shift premium (Spain)
25%
Core Competencies
- Customer Centricity: prioritizes restoring production; communicates clearly and respectfully.
- Systems Thinking: connects compute/network/electronics/press behaviors end-to-end.
- Execution Under Pressure: decisive containment + disciplined follow-through.
- Collaboration: effective across Service, Engineering, and Partner organizations.
Job -
Software
About HP
HP (Hewlett-Packard) is a global technology company that designs and manufactures a wide range of hardware, software, and services, from personal computers and printers to 3D printing and hybrid work solutions. With a workforce of roughly 58,000 employees worldwide, HP operates across more than 170 countries and is a household name in the technology sector, particularly known for its personal computing and printing innovations.
In Spain, HP has a significant presence with offices in Barcelona and Madrid, employing thousands of professionals across engineering, sales, marketing, and operations. The company is a major employer of international talent in Spain, offering a multicultural work environment and English-speaking roles, making it a relevant destination for professionals looking to relocate. HP's Spanish operations are deeply integrated into its EMEA structure, providing opportunities in areas like additive manufacturing, cybersecurity, and data analytics.
- Industry
- Technology
- Founded
- 1939
- Employees
- 50,000–60,000
- Headquarters
- Palo Alto, USA
- In Spain
- Barcelona, Madrid
- Website
- hp.com
Good to know if you are moving
- HP offers a global, English-first work environment in its Spanish offices, making it accessible for non-Spanish speakers.
- The company has a strong internal mobility program, allowing employees to transfer between countries and roles.
- HP's Spanish offices are located in Barcelona and Madrid, two of the most international and well-connected cities in Spain.
- The company is a major player in additive manufacturing and cybersecurity, areas where Spain is building a local tech hub.
- HP provides competitive benefits and a structured career path for engineering and business roles.
In their own words
Additional information
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"
More jobs like this
or browse Software engineering·Mid-level·Technology
Experienced litigation lawyer to manage disputes and investigations across EMEA. The role offers autonomy in litigation strategy and budget management.
Hybrid in Sant Cugat del VallèsNo Spanish needed
The Inside Account Executive manages end-to-end account strategies and sales for medium business accounts. The role offers a hybrid work model and a comprehensive benefits package.
Hybrid in Sant Cugat del VallèsNo Spanish needed
The Inside Account Executive manages end-to-end account strategies and sales engagement for medium business accounts. The role offers a hybrid work model and a comprehensive benefits package.
Hybrid in Sant Cugat del VallèsNo Spanish needed
Inside Sales Consultants will drive sales growth across various technology domains. The role offers a global environment with diverse benefits and career development.
Hybrid in Sant Cugat del VallèsNo Spanish needed
Inside Sales Consultant Italy
HP2d ago
Inside Sales Consultants will drive sales growth and manage customer relationships for various technology solutions. The role offers a hybrid work model and a wide range of corporate benefits.
Hybrid in Sant Cugat del VallèsNo Spanish needed
Technical advisor responsible for validating software opportunities and delivering proof of concepts.
Hybrid in Sant Cugat del VallèsNo Spanish needed
Software Engineering Lead
HP4d ago
A senior technical leader will drive AI-driven software development lifecycle practices. You will design scalable solutions and mentor engineers in AI-native engineering.
Hybrid in Sant Cugat del VallèsNo Spanish needed
As a Graduate Inside Account Representative, you will manage the sales process and build customer relationships. The role offers career development, hybrid work, and various employee benefits.
Hybrid in Las RozasFluent Spanish
This role advises customers on enterprise collaboration and unified communications solutions. You will design complex technical architectures and deliver executive presentations.
Hybrid in Sant Cugat del VallèsNo Spanish needed
A Business Analyst will support the Multi-Country Sales Center by providing data-driven insights and operational excellence. The role offers a hybrid work model and a wide range of corporate benefits.
Hybrid in Sant Cugat del VallèsNo Spanish needed
A Campaign & Sequencing Manager will drive revenue growth by creating scalable sales campaigns and prospecting sequences. The role offers a hybrid work model and a wide range of corporate benefits.
Hybrid in Sant Cugat del VallèsNo Spanish needed
🇬🇧 🇪🇸
🇬🇧
🇬🇧 🇪🇸
🇬🇧
🇬🇧 🇪🇸
🇬🇧
🇬🇧
🇬🇧
🇬🇧