Flight Plan Systems Analyst and Support
Iberia4w ago
This role involves managing, supervising, and coordinating the applications and systems used in the Flight Dispatch area to ensure operational availability and efficiency.
MadridNo Spanish needed
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87,000+ live jobsOverview
- Work mode
- On-site, Madrid
- Spanish
- Fluent
- English
- Required
- Experience
- 3+ years
- Education
- University degree
Visa options
The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.
Skills
This job advert was originally written in Spanish.
Requirements
What we're looking for
- Minimum 3 to 5 years of experience in UX/UI and Research, Product Design, or UX Research.
- Experience designing complex digital products and responsive/mobile environments.
- Proficiency with tools such as Figma, FigJam, Maze, Dovetail, or similar.
- Knowledge and practical application of accessibility standards.
- Knowledge of UX Research and validation methodologies.
- Knowledge of design systems.
- Experience working in agile and multidisciplinary environments.
- Analytical mindset and user orientation.
- User orientation and empathy.
- Analytical thinking and problem-solving.
- Attention to detail and visual quality.
- Communication and influencing skills.
- Cross-functional collaboration.
- Prioritization and organizational skills.
- Continuous improvement and learning mindset.
- Ability to work in dynamic environments.
- Results and impact orientation.
Nice to have
- Highly valued experience in the airline, travel, e-commerce, or omnichannel digital ecosystem sectors.
- Highly valued experience in e-commerce, travel, or complex digital products.
Education & certifications
- Degree in Design, Psychology, HCI, Communication, Engineering, or similar.
Languages
- High level of Spanish and English.
The role
Will be responsible for designing, researching, and optimizing user-centered digital experiences across Iberia's digital channels (web and app), contributing to improving conversion, satisfaction, efficiency, loyalty, brand perception, and the company's digital competitiveness, within complex and omnichannel digital ecosystems.
What you'll do
The role will combine UX Design and UI Design capabilities (including User Testing) to identify improvement opportunities, validate solutions, and design digital experiences aligned with user needs and business objectives.
Will work cross-functionally with Digital Product, business, technology, data, and other teams to ensure consistent, accessible, and results-driven experiences.
Will participate in product decisions, aligning user needs, business objectives, and technical feasibility.
- Design UX/UI experiences aligned with user, business, and product needs.
- Design complex digital experiences, mainly related to search, booking, trip management, post-sales, and loyalty.
- Define flows, information architectures, wireframes, and prototypes.
- Ensure visual and experiential consistency through the use and evolution of design systems.
- Collaborate with Product and Technology during the discovery, definition, and implementation phases.
- Turn user insights and needs into actionable product opportunities.
- Plan and execute research, validation, and experience testing.
- Identify improvement opportunities based on research, data, and digital behavior.
- Use digital metrics, user behavior, and experimentation results to iterate solutions.
- Ensure accessibility, usability, and interaction quality in digital products.
- Participate in continuous improvement initiatives, Design Ops, and design process evolution.
How you'll work
- Improvement of UX metrics and user satisfaction.
- Evolution of product KPIs (conversion, loyalty, etc.)
- Increase in conversion and efficiency across digital journeys.
- Visual quality and consistency of delivered solutions.
- Impact of research insights on product decisions.
- Reduction of friction and pain points in digital experience.
- Adoption level of design systems.
- Quality of collaboration with stakeholders and multidisciplinary teams.
description
Our company
Your role:
Your challenges:
Your knowledge:
Key skills:
Key KPIs:
Key internal relationships:
Key external relationships:
Talent at Iberia:
Our commitment to Diversity and Inclusion
About Iberia
Iberia is the flag carrier airline of Spain and one of the largest airlines in Europe, operating a broad international network from its hub at Madrid-Barajas Airport. The company is part of the International Airlines Group (IAG), alongside British Airways, Vueling, and LEVEL, and is a founding member of the Oneworld alliance. With a fleet of over 100 aircraft, Iberia serves more than 100 destinations across Europe, the Americas, Africa, and the Middle East, and is a major player in the maintenance, repair, and overhaul (MRO) sector, with its own hangars and workshops in Madrid.
Iberia has a significant presence in Spain, with its headquarters and main operational base in Madrid, and a major maintenance hub in La Muñoza. The company is a key employer for aviation professionals in Spain, particularly for engineers, technicians, and pilots. For international hires, Iberia offers a multicultural work environment and the opportunity to work in a leading European airline, with roles ranging from aircraft maintenance and engineering to commercial and digital positions. The company's culture emphasizes technical excellence and operational safety, and it is a relevant option for professionals looking to relocate to Spain.
- Industry
- Aviation
- Founded
- 1927
- Employees
- 20,000–50,000
- Headquarters
- Madrid, Spain
- In Spain
- Madrid, Barcelona, Palma de Mallorca
- Website
- iberia.com
Good to know if you are moving
- Iberia is part of the International Airlines Group (IAG), a multinational holding, which can offer opportunities for internal mobility across its airlines (British Airways, Vueling, etc.).
- The company's official working language is Spanish, but English is widely used in technical documentation and in many operational areas, making it accessible for international professionals.
- Iberia has its own MRO (Maintenance, Repair, and Overhaul) division with large facilities in Madrid (La Muñoza), offering specialized roles for aircraft maintenance engineers and technicians.
- The company runs a specific training program for new maintenance technicians (Programa de Formación), starting in October, which can be an entry point for international candidates.
- Many roles, especially in engineering and maintenance, require EASA Part-66 licenses or equivalent certifications, which are internationally recognized and can be a valuable asset for professionals.
In their own words
About the company & team
We are the largest Spanish airline and leader between Europe and Latin America; we belong to the IAG airline group and are part of the oneworld alliance. Our goal is to always be the best travel option for our customers and to make them feel that what matters most to us is their safety and the quality and experience of their journey. In addition to the airline, we also have aircraft maintenance as a complementary business.
At Iberia, we value that our professionals are an example of behaviors for customers, but also within the team. We expect all new hires to be an example of these.
- E-commerce / Digital product
- Technology / IT
- CRO
- Loyalty
- Customer Experience
- Data & Analytics
- Research
- Brand
- Content
- Marketing
- UX/UI consultancies and agencies, and Research.
- Technology partners.
- IAG group companies where applicable.
We value that our professionals are an example of behaviors for customers, but also within the team. We expect all new hires to be an example of these.
- We are one and diverse: You work in a coordinated, open, and collaborative manner pursuing a common goal in a diverse and inclusive environment.
- We put soul and passion: You make things happen by fully committing to everything you do.
- We reinvent tomorrow: You look for new and different ideas to solve problems.
- We connect with our customers and colleagues: You always want to go a step further than expected with a smile and a pleasant manner.
- We make it simple and efficient: We focus on what's important, analyzing situations and eliminating what doesn't add value.
- We carry safety in our DNA: We work with the attention and care of the first day: in every ground operation, in every flight. We know the processes and apply them rigorously.
At Iberia, we are one and diverse. We are a faithful reflection of today's society and have teams with very diverse profiles that enrich us to be more creative and innovative.
Additional information
We believe in talent without labels and are fully committed to offering the same professional opportunities to everyone. Therefore, all decisions in our selection processes are based exclusively on the competencies, skills, and knowledge necessary for the performance of the position.
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