Telecare Coordinator

Degree title: CELGA, Social Work, Psychology, Occupational Therapy, or related.

Computer skills:

• Word processors and spreadsheets (Microsoft Word and Excel).
• • Writing and editing reports or communications.
  • Use of basic templates and formats.
  • Insertion of tables, images and headers.
  • Saving, printing and sending documents.
  • Data entry and organization in tables.
  • Use of basic formulas (sum, average, count).
  • Filtering and sorting data.
  • Use of conditional formats and basic data validation.
• Email (Outlook)
• • Writing, sending and receiving emails.
  • Use of CC and BCC.
  • Attaching files.
  • Organizing emails into folders or labels.
• File and folder management
• • Saving, copying, moving and deleting files.
  • File compression (ZIP).
  • Use of shared or cloud drives (Google Drive, OneDrive).
  • Basic notions of file security and backup.
• Internet browsing/Access to management platforms.
  • Safe file downloads and source verification.
• Use of service-specific software
  • Use of telecare software (call logging, incidents, user records).
  • Entry and updating of personal or medical data.
  • Management of alerts, notices and automated protocols.

Language skills: not required.

Other: additional training in the social and healthcare field will be valued.

Job position: TELEASSISTANCE COORDINATOR

Responsibilities:

• Direct and fluid communication with public administrations.
• Reception and registration of new admissions sent by the managed administrations.
• Reception and registration of discharges sent by the managed administrations.
• Initial contact and follow-up of the user through home visits and/or telephone calls.
• Physical, psychological and social assessment of users using standardized scales.
• Making follow-up telephone calls.
• Control of admissions/discharges and installations carried out. Preparation of monthly closings.

Functions:

• Inherent to the position.
• Management and coordination of services from the different administrations managed by the group.
• User follow-up.
• Inter-institutional communication and coordination.
• Technical and administrative management.

Relationships inherent to the position (internal and external):

• Public administrations.
• Direct superiors.
• Work team.

Schedule: full-time, afternoon shift (from 1:

Contract type: temporary (initial 3 months).

Activity sector(s): social and healthcare sector.

In which position(s)? Similar position.

Years of experience: at least one year performing similar functions to the position will be valued.

Availability to travel: not relevant.

Availability to change residence: not relevant.

Ability to travel independently: not relevant.