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Emergency Telephone Operator

On-site in Madrid·Full-time·Added yesterday (last checked 14 Nov)

ILUNION

464 open roles

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Our summary

Salary: €19,000 a year
About €1,410 a month after tax.
Work mode: On-site, Madrid
Contract: Full-time
Spanish: Expected (ad in Spanish)
Education: Upper secondary (Bachillerato)

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Contact Center

This job advert was originally written in Spanish.

Requirements

What we're looking for

EDUCATION; Minimum high school diploma and/or higher vocational training degree

Nice to have

IT KNOWLEDGE; User-level knowledge, keyboard handling, and applications will be valued.

EXPERIENCE IN THE POSITION; Experience in similar positions will be valued.

INTEREST REQUIREMENTS; Good telephone etiquette with the user and responsibility in the position are required.

Flexibility in working hours is valued in the candidate.

Pay & benefits

What you'll get

REMUNERATION; Around €19,000 gross per year, plus bonuses generated according to the Contact Center collective agreement.

The role

OFFER TO FILL THE POSITION OF TELEPHONE DISPATCHER AT SUMMA 112

POSITION; Telephone dispatcher for call handling at SUMMA112

What you'll do

RESPONSIBILITIES; Receiving calls both via the 061/112 line and for non-urgent sanitary transport.

FUNCTIONS; Handling calls via the 061/112 line. Handling calls via the 913245692 line and back office for non-urgent sanitary transport.

Support for the coordination center.

How you'll work

WORKING DAY; full-time

SHIFT; 3 pm to 11 pm

16:00 to 00:00 hours

5 pm to 1 am (this schedule is not covered by the collective agreement, it is offered on a voluntary basis)

CANDIDATE DESCRIPTION

We are governed by the Contact Center collective agreement, with certain improvements incorporated, such as a reduction of 100 hours from the annual total (1764 hours) and an economic increase of €91.67 due to the special conditions of the service.

We are located at Avda. Fraga Iribarne 2 (Hospital Enfermera Isabel Zendal), Valdebebas area.

We guarantee a good working environment.

About ILUNION

ILUNION is a Spanish business group owned by ONCE Foundation, operating across multiple sectors including hotels, security, cleaning, laundry services, elderly care, and accessibility solutions. With over 35,000 employees, the group is one of Spain's largest employers of people with disabilities, integrating social commitment into its business model. Its hotel division, ILUNION Hotels, manages a portfolio of urban and resort properties across Spain, while other business units provide facility services, textile care, and senior living solutions.

ILUNION has a strong presence throughout Spain, with offices and operational centers in Madrid, Barcelona, Seville, Valencia, and many other cities. The company is deeply committed to social inclusion, with a workforce where over 40% of employees have disabilities. For international professionals, ILUNION offers a unique opportunity to work in a purpose-driven organization that values diversity and inclusion, with roles ranging from hotel operations to healthcare and technical positions. The company provides a supportive work environment and is actively involved in creating accessible and inclusive workplaces.

Industry: Hotels
Founded: 2014
Employees: 50,000+
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona, Seville and 7 more

Good to know if you are moving

ILUNION is a social enterprise that employs over 40% of its workforce from people with disabilities, making it a leader in inclusive employment in Spain.
The company operates in multiple sectors including hotels, security, cleaning, laundry, and senior care, offering diverse career opportunities.
ILUNION has a strong commitment to accessibility and innovation, with a dedicated business unit for accessibility solutions.
The company is part of the ONCE Foundation, one of the most prominent social organizations in Spain, providing stability and a strong corporate culture.
ILUNION offers roles across Spain, from major cities like Madrid and Barcelona to smaller towns, providing opportunities in various regions.

All open roles at ILUNION