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Psychologist for Telephone Support to Victims of Gender Violence

On-site in Madrid·Added today (last checked 22 Oct)

ILUNION

434 open roles

Overview

Salary
€21,814 a year

About €1,490 a month after tax.

Work mode
On-site, Madrid
Contract
Permanent contract
Hours
31 hours a week
Education
University degree

Visa options

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    The advert says visa sponsorship isn’t available for this role.

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This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Bachelor's Degree in Psychology.
  • Specific training in Gender-Based Violence.
  • Previous experience in customer service and information.
  • Proficiency in office tools and computer applications.

Your experience can make the difference

If you want to develop your professional career in an environment where listening, guidance, and accompanying people are the main axis of daily work, sign up and be part of this project with social impact.

Education & certifications

Before joining the service, you will receive specific training on the action protocols, tools, and procedures necessary for the performance of the position.

  • Start of training: 27/10/2026
  • Duration: 3 working days
  • Schedule: From 15:00 to 21:00 hours
  • Mode: On-site
  • Unpaid training

Pay & benefits

What you'll get

  • Permanent contract.
  • 31-hour work week.
  • Schedule in afternoon shift, from 15:00 to 23:00 hours.
  • Workplace C/ Julián Camarillo 45, Metro Suanzes, Madrid
  • Expected start date 03/11/2027
  • Salary 21.814,14 € gross/month.

The role

If you are a Graduate or Bachelor's degree holder in Psychology and are looking for an opportunity where your work has a real impact on people's lives, this offer is for you. At ILUNION Contact Center BPO, we select professionals with training in Gender-Based Violence to join a service of assistance, guidance, and psychological support aimed at people in vulnerable situations, with a special focus on women victims of violence.

What you'll do

  • Telephone assistance and psychological support to service users.
  • Intervention in situations of vulnerability and gender-based violence.
  • Guidance and referral to specialized resources when appropriate.
  • Registration and monitoring of the actions carried out.

About ILUNION

ILUNION is a Spanish business group owned by ONCE Foundation, operating across multiple sectors including hotels, security, cleaning, laundry services, elderly care, and accessibility solutions. With over 35,000 employees, the group is one of Spain's largest employers of people with disabilities, integrating social commitment into its business model. Its hotel division, ILUNION Hotels, manages a portfolio of urban and resort properties across Spain, while other business units provide facility services, textile care, and senior living solutions.

ILUNION has a strong presence throughout Spain, with offices and operational centers in Madrid, Barcelona, Seville, Valencia, and many other cities. The company is deeply committed to social inclusion, with a workforce where over 40% of employees have disabilities. For international professionals, ILUNION offers a unique opportunity to work in a purpose-driven organization that values diversity and inclusion, with roles ranging from hotel operations to healthcare and technical positions. The company provides a supportive work environment and is actively involved in creating accessible and inclusive workplaces.

Industry
Hotels
Founded
2014
Employees
50,000+
Headquarters
Madrid, Spain
In Spain
Madrid, Barcelona, Seville and 7 more

Good to know if you are moving

  • ILUNION is a social enterprise that employs over 40% of its workforce from people with disabilities, making it a leader in inclusive employment in Spain.
  • The company operates in multiple sectors including hotels, security, cleaning, laundry, and senior care, offering diverse career opportunities.
  • ILUNION has a strong commitment to accessibility and innovation, with a dedicated business unit for accessibility solutions.
  • The company is part of the ONCE Foundation, one of the most prominent social organizations in Spain, providing stability and a strong corporate culture.
  • ILUNION offers roles across Spain, from major cities like Madrid and Barcelona to smaller towns, providing opportunities in various regions.
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