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Reception and Customer Service Technician

On-site in Las Palmas·Full-time·Added 21 days ago

ILUNION

562 open roles

Overview

Job details

  • €18,210 a year

    Gross, as stated in the ad.

    About €1,380 a month after tax.

  • Full-time hours

    Per the ad.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Work on-site in Las Palmas

    No relocation package mentioned.

  • Vocational training (FP Grado Medio)

    “Título superior necesario: Formación de grado medio” — per the ad.

This job was automatically translated to English.

Requirements

What we're looking for

  1. Education

Higher qualification required: Intermediate vocational training

Post-graduate degree: Not required

IT knowledge: Demonstrable handling of IT tools (intermediate level): Office 365 suite (Word, Excel, Power Point, Outlook).

Language knowledge: No

  1. Experience

Sector/sectors of activity: Customer service.

Position: Customer service staff

Experience: Experience in multi-channel customer service for people with disabilities is valued.

  1. Skills

Skills:

  • Honesty and commitment
  • Autonomy and conflict resolution
  • Communication and listening
  • Proactivity and adaptability to change
  • Organization and quality of work
  • Teamwork and collaborative vision
  1. Other data of interest

Ability to commute independently: Yes

Availability to travel: YES, occasionally.

The role

  1. General information

Number of vacancies offered: 1

Department: Technical Office of Las Palmas de Gran Canaria

Company: Dirección Regional de Canarias (Victoria Trianes Abreu)

  1. Description

Responsibilities:

Inform, welcome, and accompany people with disabilities who visit the services in order to facilitate their access. Identify new needs or areas for improvement in the onboarding process.

Activities:

  • Actions linked to the recruitment/activation of people with disabilities.
  • Assistance with registration, enrollment, use of the platform, and welcoming people with disabilities who visit the service.
  • Support and management actions linked to the attention and monitoring of people in their Personal Employment Plan.
  • Actions linked to the registration and monitoring of entities.
  • Actions linked to the handling of complaints and suggestions.
  1. Relationships

Hierarchical dependence: Regional Directorate

Relationships inherent to their activity (external and internal):

External Relations

  • Entities linked to recruitment and families of the People being served.
  1. Additional Information

Remuneration: 18,210.40 gross euros per year

Schedule: Full-time

Contract type: Employment promotion

About ILUNION

ILUNION is a Spanish business group owned by ONCE Foundation, operating across multiple sectors including hotels, security, cleaning, laundry services, elderly care, and accessibility solutions. With over 35,000 employees, the group is one of Spain's largest employers of people with disabilities, integrating social commitment into its business model. Its hotel division, ILUNION Hotels, manages a portfolio of urban and resort properties across Spain, while other business units provide facility services, textile care, and senior living solutions.

ILUNION has a strong presence throughout Spain, with offices and operational centers in Madrid, Barcelona, Seville, Valencia, and many other cities. The company is deeply committed to social inclusion, with a workforce where over 40% of employees have disabilities. For international professionals, ILUNION offers a unique opportunity to work in a purpose-driven organization that values diversity and inclusion, with roles ranging from hotel operations to healthcare and technical positions. The company provides a supportive work environment and is actively involved in creating accessible and inclusive workplaces.

Industry
Hotels
Founded
2014
Employees
50,000+
Headquarters
Madrid, Spain
In Spain
Madrid, Barcelona, Seville and 7 more

Good to know if you are moving

  • ILUNION is a social enterprise that employs over 40% of its workforce from people with disabilities, making it a leader in inclusive employment in Spain.
  • The company operates in multiple sectors including hotels, security, cleaning, laundry, and senior care, offering diverse career opportunities.
  • ILUNION has a strong commitment to accessibility and innovation, with a dedicated business unit for accessibility solutions.
  • The company is part of the ONCE Foundation, one of the most prominent social organizations in Spain, providing stability and a strong corporate culture.
  • ILUNION offers roles across Spain, from major cities like Madrid and Barcelona to smaller towns, providing opportunities in various regions.

In their own words

About the company & team

  • Regional Director, Project Coordinator, and the rest of the team involved in the person's inclusion process.

Additional information

"Fundación ONCE puts into practice the right to equal treatment and non-discrimination by respecting diversity of gender, age, ethnic, cultural or racial origin, as well as the identity and sexual orientation of the people who submit their candidacies"

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