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Teleoperators

On-site in Madrid·Full-time·Added yesterday

Still open when we checked on 8 Oct

ILUNION

603 open roles

Overview

Job details

  • €1,429 a month

    Gross, as stated in the ad.

  • Fixed-term contract

    Full-time.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Work on-site in Madrid

    No relocation package mentioned.

This job was automatically translated to English.

Requirements

Education & certifications

Before starting your work activity, you will undergo specific initial training to learn the procedures, tools, and operations of the service (unpaid selective training, with a real option for hiring).

  • Start date: October 19, 2026
  • Modality: Online via Teams
  • Duration: 10 working days (60 hours)
  • Schedule: From 09:00 to 15:00

Do you identify with this offer?

If you want to be part of a dynamic project within the insurance sector, we want to meet you. Apply now and take the next step in your professional career!

Pay & benefits

What you'll get

  • Joining a leading company in Contact Center services.
  • Temporary contract due to production circumstances until 31/12/2026.
  • Full-time schedule of 39 hours per week.
  • Working hours within the 09:00 to 20:00 range, with one hour for lunch. Shifts organized according to service planning.
  • On-site work at C/ Julian Camarillo 45, Madrid, Metro Suanzes.
  • Salary according to collective agreement for the teleoperator category: €1,428.83 gross/month

The role

If you have experience in telephone customer service, you like offering solutions, and you enjoy helping people in every interaction, this may be the opportunity you have been looking for. At ILUNION Contact Center BPO, we are hiring professionals for a customer service position, managing inquiries, administrative procedures, and tasks related to policies for a major company in the healthcare sector.

What you'll do

  • Telephone customer service and policyholder support.
  • Management of inquiries related to policies and coverage.
  • Processing and follow-up of administrative procedures.
  • Recording and updating information in management applications.
  • Incident resolution and customer advisory.

About ILUNION

ILUNION is a Spanish business group owned by ONCE Foundation, operating across multiple sectors including hotels, security, cleaning, laundry services, elderly care, and accessibility solutions. With over 35,000 employees, the group is one of Spain's largest employers of people with disabilities, integrating social commitment into its business model. Its hotel division, ILUNION Hotels, manages a portfolio of urban and resort properties across Spain, while other business units provide facility services, textile care, and senior living solutions.

ILUNION has a strong presence throughout Spain, with offices and operational centers in Madrid, Barcelona, Seville, Valencia, and many other cities. The company is deeply committed to social inclusion, with a workforce where over 40% of employees have disabilities. For international professionals, ILUNION offers a unique opportunity to work in a purpose-driven organization that values diversity and inclusion, with roles ranging from hotel operations to healthcare and technical positions. The company provides a supportive work environment and is actively involved in creating accessible and inclusive workplaces.

Industry
Hotels
Founded
2014
Employees
50,000+
Headquarters
Madrid, Spain
In Spain
Madrid, Barcelona, Seville and 7 more

Good to know if you are moving

  • ILUNION is a social enterprise that employs over 40% of its workforce from people with disabilities, making it a leader in inclusive employment in Spain.
  • The company operates in multiple sectors including hotels, security, cleaning, laundry, and senior care, offering diverse career opportunities.
  • ILUNION has a strong commitment to accessibility and innovation, with a dedicated business unit for accessibility solutions.
  • The company is part of the ONCE Foundation, one of the most prominent social organizations in Spain, providing stability and a strong corporate culture.
  • ILUNION offers roles across Spain, from major cities like Madrid and Barcelona to smaller towns, providing opportunities in various regions.
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