SAT Administrative Assistant, Incident Management and Technician Coordination

What are we looking for?

-Intermediate Vocational Training (FP) in Administrative Management, Administration and Finance, or equivalent training related to the position.

-Experience of between 2 and 4 years in administrative functions.

-Good command of IT tools and ability to work with different records and documentation.

-High level of organization, planning, and attention to detail.

-Rigorousness and responsibility in the control of tasks, deadlines, and information.

-Initiative and autonomy to manage pending matters without the need for constant supervision.

-Ability to communicate with different interlocutors, claim information, and maintain persistent and professional follow-up.

-Ease in prioritizing tasks and managing several incidents simultaneously.

The following will be positively valued

-Experience in SAT (Technical Assistance Service) departments.

-Experience in incident management, repairs, or coordination of technical visits.

-Knowledge or experience in PRL documentation and CAE platforms.

-Intermediate Vocational Training (FP) in Administrative Management, Administration and Finance, or equivalent training related to the position.

What do we offer?

-Salary of €26,500 gross per year.

-Schedule from 8:30 to 16:30 h.

-Position with responsibility over the organization and follow-up of administrative and technical management.

-Joining a professional environment in which organization, initiative, and problem-solving ability are fundamental.

-Working conditions in accordance with the applicable collective agreement.

Are you an organized, rigorous person and one of those who leaves nothing pending? Do you like to have control over management, anticipate problems, and ensure that every incident reaches its conclusion?

We are looking to hire a person for the after-sales service (SAT) administrative area, incident management, and technician coordination. Their main mission will be to organize, coordinate, and perform exhaustive follow-up of incidents and actions, ensuring that every management task progresses and is correctly resolved.

For this position, it is fundamental to have a very methodical person, attentive to detail, constant and insistent when necessary, with the ability to claim information, request updates, and maintain contact with different interlocutors until a response is obtained.

We are not just looking for someone to register tasks, but for a person who takes initiative, performs active follow-up, and ensures that things happen.

What will your responsibilities be?

-Incident management and follow-up: register, control, and supervise each incident from its receipt to its resolution.

-Coordination of technicians and visits: organize interventions, coordinate schedules, and perform follow-up of planned actions.

-Active follow-up: contact technicians and other interlocutors to request information, claim responses, and check the status of each management task.

-Control of pending items: detect delays, insist when necessary, and prevent incidents from remaining open or without follow-up.

-Document management: control and keep updated the documentation related to Occupational Risk Prevention (PRL) and Coordination of Business Activities (CAE).

-Administrative support: manage expenses, tickets, receipts, and other basic administrative tasks.

-Organization and updating of information: keep records up to date and ensure that information is correctly documented and easy to consult.