Process and Electronic Administration / Digital Consultant

🙋‍♀️💻 You will be part of a great team of professionals with an interest in and motivation for technology.

⏱ You will work full-time with a flexible schedule and real remote work.

👩🏼‍🎓 Training provided by the company so that you can continue to develop and promote within the career plan that exists for you.

🎮 You will be able to attend relevant industry events and conferences.

✍🏼 Permanent contract.

😄 Stability and a great work environment.

💰 Competitive salary.

🆓 Access to corporate group benefits.

💵 Flexible compensation and additional benefits

We are looking to hire several Process and Electronic / Digital Administration Consultants with at least 5 years of experience in the execution and management of Public Sector projects, at any of its levels: General State Administration, Autonomous Communities, and local Administrations.

The profile will participate in various process improvement and digital transformation projects for Public Administrations, with special attention to electronic administration, the simplification of procedures, and the design of digital services.

We seek a business, process, and functional orientation: understanding the needs of organizations and citizens and translating them into improvement proposals and requirements, in collaboration with technical teams.

• Relate directly with Public Sector clients and participate in interviews and workshops to identify needs, gather functional requirements, and validate proposals.
• Analyze, document, and map/design services, processes, procedures, and administrative tasks, identifying opportunities for rationalization, redesign, simplification, and digitalization.
• Define requirements and functional models for electronic administration: registration and application, case management, electronic documentation and signature, notifications, checking processing status, document management, and electronic archiving.
• Analyze information exchange and interoperability needs between organizations from a functional perspective, including data querying and the reduction of documentation requested from citizens.
• Translate applicable regulatory requirements into digital processes and services, in coordination with legal and technical leads.
• Accompany the implementation of digital administration solutions: validate their suitability for processes, participate in functional testing, support the adoption of the new model and the implementation of platforms, by preparing documentation and training materials and conducting sessions with users.
• Design digital services and channels centered on citizens and end-users, considering accessibility, ease of use, and the relationship between in-person and electronic channels.
• Participate in diagnostics, plans, and digital transformation strategies, as well as in the functional design of improvement initiatives and projects for Public Administrations.
• Identify use cases and application opportunities for Artificial Intelligence (Generative AI, Agentic AI, etc.), as well as data analytics, RPA, or Low Code, assessing their utility to improve public services and processes from a business perspective.
• Support activity planning, the preparation of deliverables, and coordination with the teams involved.
• Collaborate in the preparation of proposals, methodological approaches, and documentation for public tenders and bids.

• Solid knowledge of Law 39/2015 (Common Administrative Procedure) and Law 40/2015 (Legal Regime of the Public Sector): deadlines, notifications, administrative silence, interoperability.
• Knowledge of LCSP 9/2017 applied to the analysis and improvement of public procurement procedures and the configuration of electronic public procurement files, as well as experience in the analysis or improvement of subsidy procedures.
• Knowledge of the ENI (National Interoperability Framework) and its Technical Interoperability Standards, as well as the ENS (National Security Framework).
• Knowledge of administrative processes and procedures and the ability to analyze them and translate them into clear functional requirements.
• Understanding of the electronic processing cycle: submission and registration of applications, management of files and electronic documents, signature, notifications, and archiving.
• Functional knowledge of digital administration services and channels, such as electronic offices, citizen folders, electronic identification, and data exchange between Administrations, without requiring development or technical integration knowledge.

• Capacity for analysis, synthesis, and documentation of processes, requirements, and improvement proposals.
• Clear communication, customer orientation, and the ability to work with multidisciplinary teams and facilitate work sessions.
• Organization, teamwork, and orientation toward the quality of deliverables and activity monitoring.
• Ability to facilitate change management, train and accompany end-users, and promote the adoption of new digital processes and services.