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Genesys Cloud Engineer / Omnichannel Consultant

Hybrid in Madrid·Full-time·Added 3 days ago (last checked 16 Oct)

Inetum

87 open roles

Overview

Work mode
Hybrid, Madrid
Contract
Permanent contract, full-time hours
English
Required
Experience
3+ years
Education
University degree
Benefits
Flexible pay plan

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Real Experience: At least between 3 and 5 years "in the ring" specifically with Genesys Cloud
  • Transformation and Personalization Mindset: Expert mastery of Architect and advanced routing configuration that delights the customer.
  • Tech-Savvy Profile: Solid foundation in systems integration (APIs/REST) and, if possible, programming knowledge (JavaScript, Python, or similar).
  • Cloud Native: You understand cloud fundamentals and security like the palm of your hand.
  • Language: Ability to work in international environments (English level B2 or higher).
  • Certification in the Genesys Cloud platform (GC-CX).
  • Knowledge and experience in BOT implementation with Genesys Cloud technology (Genesys Dialog Engine Bot Flow, Intent Miner,…)
  • Experience in AI/ML solution integrations, LLM models, and conversational systems (Google Dialogflow, Nuance MIX, LUIS, Copilot)
  • Knowledge of architectures with Avaya Aura Contact Center (AACC) for the management and administration of ASP R6.0 infrastructure (Avaya Solutions Platform) and AES systems.
  • Valuable experience in the implementation of projects with other CCaaS solutions such as Amazon Connect, Salesforce Service Voice, Cisco, Odigo,..
  • Desirable: Degree in Computer Science or Telecommunications.
  • Experience in Agile and Scrum environments

Pay & benefits

What you'll get

🙋‍♀️💻 You will be part of a great team of professionals with an interest in and motivation for technology.

⏱ You will work full-time with a flexible schedule and real remote work.

👩🏼‍🎓 Training provided by the company so that you can continue to develop and promote within the career plan that exists for you.

🎮 You will be able to attend relevant industry events and conferences.

✍🏼 Permanent contract.

😄 Stability and a great work environment.

💰 Competitive salary.

🆓 Access to corporate group benefits.

💵 Flexible compensation and additional benefits

The role

Are you passionate about transforming complex interactions into elegant flows? At Inetum, we don't just configure tools and platforms; we design the future of communication. We are looking for an Expert Consultant in Genesys Cloud and, if possible, someone with experience in Avaya as well, who wants to take automation and routing to the next level.

Your Challenge: The Impact of your Role

As a key piece of our Omnichannel consulting team, your mission will be:

  • Cutting-edge Architecture: You will design and maintain complex flows in Genesys Cloud Architect, converting business logic into seamless experiences.
  • Routing Engineering: You will implement advanced strategies (Skills-based routing, Bullseye, reservation mechanisms) so that every customer always reaches the right expert.
  • Total Connectivity: You will create and support critical integrations via APIs and Data Actions, connecting Genesys with external systems via REST.
  • Real Omnichannel: You will optimize the configuration of voice and digital channels for a 360° experience.
  • Operational Excellence: You will guarantee platform stability and lead high-level problem resolution, always driving automation.

What makes us different

  • Real impact: We develop technological solutions that improve the daily lives of millions of people.
  • #WOW Flexibility: Enjoy a real hybrid working model that adapts to your pace of life.
  • Constant growth: You will work with cutting-edge technologies (AI, Cloud, Cybersecurity) in a continuous learning environment.
  • Commitment to talent: We believe in diversity and inclusion as drivers of creativity. Through programs like Women@Inetum, we work actively so that all talent can flourish without barriers.

If you want to be part of an innovative, flexible company committed to your well-being, Inetum is your place!

About Inetum

Inetum is a global digital services and consulting company that provides technology solutions to businesses and public sector organizations. With a workforce of over 27,000 employees across more than 26 countries, the company specializes in areas such as cloud infrastructure, cybersecurity, application development, and digital transformation services. Inetum operates across various industries, including finance, healthcare, energy, and public administration, offering end-to-end IT services from consulting to managed operations.

In Spain, Inetum has a significant presence with multiple offices and a large team of IT professionals. The company is known for its collaborative work culture and focus on innovation, making it an attractive employer for international tech talent. Inetum actively hires for roles in software development, SAP consulting, Salesforce, and infrastructure management, offering opportunities for career growth and exposure to large-scale projects. For international professionals, Inetum provides a multicultural environment and the chance to work on diverse, high-impact initiatives across Europe and beyond.

Founded
2000
Employees
20,000–30,000
Headquarters
Paris, France
In Spain
Madrid, Barcelona
Website
inetum.com

Good to know if you are moving

  • Inetum has a large presence in Spain with offices in Madrid, Barcelona, and other cities, offering numerous opportunities for IT professionals.
  • The company works on international projects, providing exposure to global clients and cross-border teams.
  • Inetum offers roles in high-demand areas such as SAP, Salesforce, DevOps, and cybersecurity, which are valuable for career advancement.
  • The company provides a multicultural work environment, with employees from various nationalities and backgrounds.
  • Inetum supports professional development through training and certification programs, helping employees stay current with emerging technologies.

In their own words

About the company & team

At Inetum, we are leaders in digital services and consulting, but above all, we are a community of 28,000 experts present in 19 countries. In Spain, we have been recognized as a Top Employer 2026 for the fourth consecutive year, which certifies that we put our people at the center.

  • Scale Challenges: Inetum offers you the opportunity to work continuously with the latest innovative solutions, from any location in Spain or outside of Spain.
  • Technological Vanguard: Participation in innovation projects that allow for the creation of truly omnichannel customer experiences with integrations of all types of digital channels: voice, email, Webchat, VoiceBot, WhatsApp, Social, etc.
  • Culture of Innovation: Here, your initiative to improve processes and automate is valued and rewarded.
  • 100% Remote / Hybrid Work
  • Paid official certifications
All open roles at Inetum

Location

Inetum · Madrid

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