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Contact Center Consultant – Genesys Cloud

Hybrid in Madrid·Added today (last checked 4 Nov)

Experis España

197 open roles

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Our summary

Work mode: Hybrid, Madrid
Experience: 3+ years
Education: Higher vocational training (FP Grado Superior)
Benefits: Private health insurance, flexible pay plan, meal vouchers

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Minimum 3 years of experience in Contact Center and Genesys Cloud.
University degree, Vocational Training, or Higher Degree Vocational Training.
Experience in designing customer service process automation.
Configuration of flows, design and implementation of scripts, participant data, data actions, and bots.
Implementation and construction of AI agents with Genesys Cloud (Genesys Dialog Engine and Genesys Virtual Agent).
Integrations via Genesys Data Action with third-party systems (CRM, backend...).
General knowledge of AI: LLM, generative AI, etc.
Proficiency in Office (Word, Excel, PowerPoint), Copilot, and Teams.

Pay & benefits

What you'll get

23 vacation days
Exclusive discounts at Fnac, theater, cinema, Booking, and more
Flexible compensation: meal vouchers, medical insurance, childcare... all deductible from personal income tax
"Refer a friend" program with a bonus if you recommend a candidate who joins
We provide you with all the necessary equipment to work
Continuous training: online platform and official certifications
Dynamic environment with learning opportunities
Inclusive company culture, with a focus on well-being and professional development

The role

Who are we?
At Experis, we are a company specialized in professional services and IT project management associated with our 3 practices: Business Transformation, Cloud & Infrastructure, and Enterprise Applications.
Currently, we combine our technological solutions with the most in-demand skills in the market. Additionally, we provide specialized training associated with the aforementioned service lines.
We have a workforce of more than 1,800 specialized IT professionals in Spain and an international presence in 54 countries.
What are we looking for?
At Experis, we are looking for a Contact Center Consultant - Genesys Cloud & AI (M/F/X) for a project in the Insurance sector. Work is mainly remote, with occasional in-person meetings in Madrid.
Profile we need:

What you'll do

Design the automation of customer service processes in Genesys Cloud.
Configure flows, scripts, participant data, data actions, and bots.
Build and implement AI agents with Genesys Dialog Engine and Genesys Virtual Agent.
Integrate Genesys with CRM, backend, and other third-party systems.
Collaborate with the client in the Insurance sector on the evolution of their Contact Center.

About Experis España

Experis is a global technology services and resourcing company and the IT consulting brand of ManpowerGroup, with more than 25 years of experience in information technologies. It presents itself as a world leader in technology projects, delivering end-to-end services to enable its clients' digital transformation.

Its services span business transformation, cloud and infrastructure, SAP and enterprise applications, and IT selection and headhunting, complemented by Experis Academy training programs developed with IT companies and educational institutions. The company reports more than 50,000 consultants worldwide.

Industry: IT Recruitment
Employees: 50,000

All open roles at Experis España