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Senior Genesys Cloud Consultant

Remote, Madrid·Added 2 days ago (last checked 16 Oct)

Overview

Salary
Up to €36,000 a year

About €2,250 a month after tax.

Work mode
Remote (Madrid)
English
Required
Experience
3+ years
Education
Higher vocational training (FP Grado Superior)

Visa options

  • The ad doesn’t mention sponsorship

    Not a refusal, but not a yes. Worth asking in your first message.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

💼 Experience: Between 3 and 6 years

  • Between 3 and 6 years of experience in Genesys Universal Scripting and Node.js.
  • Solid experience in Genesys Cloud CX.
  • IVR flow development with Architect (Genesys Cloud) or Composer/ININ (Genesys OnPrem).
  • Hands-on experience integrating WhatsApp Business API (Meta) into Contact Center platforms.
  • Demonstrable knowledge of Skill Based Dialling and Outbound campaign management.
  • Experience with JavaScript, JSON, REST APIs, Data Actions, webhooks, and OAuth authentication.
  • Knowledge of digital routing, ACD, and communication channels such as chat and SMS.

Nice to have

  • Speech Analytics and Text Analytics tools.
  • Contactability dashboards.
  • Knowledge of telephony and Contact Center regulations: STIR/SHAKEN, SAC Law, and prefix regulation.
  • Experience with Genesys OnPrem platforms.

Education & certifications

  • Higher-level vocational training (Higher National Diploma).
  • Diploma or Technical Engineering.

Languages

🌍 English: B2/C1 for collaboration with international teams

  • English B2/C1, spoken and written, to collaborate with international teams and providers.

Pay & benefits

What you'll get

💰 Salary: Up to €36,000 gross per year

  • Joining a technological project for a major company in the alarms sector.
  • Remote modality.
  • Project of 1 initial year, with possibility of extension.
  • Salary of up to €36,000 gross per year.

The role

At Krell Consulting, we are looking to hire a Senior Genesys Cloud Consultant to participate in a technological project for a major company in the security and alarms sector.

We are looking for a technical profile with experience in Genesys Cloud CX, IVR flow development, integrations via APIs, and digital channels, especially WhatsApp Business.

The selected person will participate in the design, configuration, development, and optimization of Contact Center solutions, working with technologies such as Genesys Architect, JavaScript, Node.js, and REST APIs.

What you'll do

  • Design, configure, and deploy IVR flows via Genesys Architect, including routing logic, customer identification, and authentication.
  • Develop and integrate the WhatsApp Business API channel into Genesys Cloud and, where applicable, into OnPrem environments.
  • Configure templates, digital routing, and Business-Scoped User ID (BSUID) identifier management.
  • Configure and optimize Outbound and Skill Based Dialling campaigns, ensuring the correct assignment of agents and skills.
  • Manage Fair Use policies, dialing ratios, DNC lists, and contactability.
  • Develop integrations with external systems using Genesys Cloud REST APIs, Data Actions, webhooks, and OAuth.
  • Configure digital chat and SMS channels and ACD routing.
  • Act as a technical reference for Genesys Cloud solutions within the project.

How you'll work

🏠 Modality: Remote

🕒 Schedule: Monday to Thursday from 08:00 to 17:00 and Friday from 08:00 to 15:00, all year round

Senior Genesys Cloud Consultant | Contact Center | Node.js

📍 Location: Madrid

Technologies and tools

  • Genesys Cloud CX: Architect, Data Actions, Embeddable Framework, and EventBridge.
  • Genesys Universal Scripting.
  • JavaScript and Node.js.
  • Genesys Cloud REST APIs.
  • WhatsApp Business API.
  • OAuth, JSON, and webhooks.
  • Skill Based Dialling and Outbound Campaign Management.

Hiring process

If you have experience in Genesys Cloud, IVR development, and digital channel integrations, we want to meet you!

📩 Apply for this offer or send me your updated CV to carolina.gomez@krell-consulting.com.

I will be delighted to evaluate your profile and tell you more details about the project!

About Krell Consulting

Krell Consulting is a Spanish IT staffing and talent management firm founded in 2006. It provides services including outsourcing, direct selection, IT training, and RPO (Recruitment Process Outsourcing), with a focus on technology roles. The company operates primarily in Spain, offering both remote and hybrid positions across various tech disciplines.

Industry
IT Services
Founded
2006
Headquarters
Madrid, Spain
In Spain
Madrid, Barcelona, Oviedo

Good to know if you are moving

  • 100% Spanish capital, founded in 2006
  • Offers remote and hybrid roles across Spain, including Madrid, Barcelona, and Oviedo
  • Specializes in IT staffing, outsourcing, and training
  • Provides services in English and Spanish, with some roles requiring advanced English

In their own words

About the company & team

🏢 Sector: Security

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