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Genesys Cloud CX Contact Center Consultant

Remote, Madrid·Full-time·Added today (last checked 11 Nov)

Grupo NS

51 open roles

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Our summary

Hours: Jornada intensiva in summer
Work mode: Remote, with limits
Contract: Full-time
Spanish: Expected (ad in Spanish)
Experience: 3+ years
Education: Higher vocational training (FP Grado Superior)

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

At least 3 years of experience in Genesys Cloud CX solutions.
Demonstrable experience in the operation and configuration of Genesys Cloud CX Contact Center environments.
Knowledge and experience in:
Genesys Architect: design and configuration of flows.
Outbound: configuration and management of outbound campaigns.
Omnichannel: management of different communication channels.
APIs: integration and interoperability with other systems.
Ability to perform technical tasks of analysis, design, and implementation of solutions.
Orientation towards problem-solving and continuous improvement.

Nice to have

Knowledge of Genesys Native Bots.
Experience in the design and implementation of advanced Contact Center solutions.
Ability to participate in the functional and technical evolution of Genesys Cloud CX platforms.

Education & certifications

Higher-level vocational training (Higher National Diploma).
Diploma or Technical Engineering.

The role

At Grupo NS, we are incorporating a Consultant specialized in Genesys Cloud CX to join a technological project related to the operation and evolution of Contact Center solutions.

We are looking for a profile with at least 3 years of experience in Genesys Cloud CX, especially in the configuration, design, and evolution of Contact Center functionalities, with knowledge of Architect, Outbound, omnichannel, and integration via APIs.

What you'll do

What will you do in the project?

Participate in the analysis, design, and implementation of Contact Center solutions based on Genesys Cloud CX.
Work on the configuration and development of flows using Genesys Architect.
Collaborate in the definition and evolution of omnichannel communication functionalities.
Participate in the configuration and management of Outbound campaigns.
Work on integrations with other systems and applications via APIs.
Analyze functional and technical needs, proposing solutions adapted to the Contact Center requirements.
Collaborate in the improvement and evolution of the implemented solutions.

Project conditions

Position: Genesys Cloud CX Consultant.
Location: Madrid.
Modality: Remote work, with occasional office attendance.
Monday to Thursday: from 8:00 to 18:00 h, with one hour for lunch. Friday: from 8:00 to 15:00 h.
July and August: intensive working day from 8:00 to 15:00 h.

About Grupo NS

Grupo NS is a Spanish IT services and consulting company founded in Madrid in 2003, offering outsourcing, technology consulting, custom project development, and tailored training programs. Its service lines span cloud, cybersecurity, data, AI, Salesforce, databases, infrastructure, networks, QA and systems, and it states that it collaborates with 12 of the 15 large international IT solutions integrators. The company has grown past €5M in revenue and counts more than 150 people on its team.

For professionals in Spain, Grupo NS is strongly remote-friendly: 98% of its workforce teleworks and the company lets employees choose the work model where they are most productive. It offers free training from day one, flexible compensation, and holds ISO 9001 and ISO 27001 quality and security certifications. Hiring is active across Madrid and Barcelona (its two offices, with Barcelona opened in 2005 as NSCAT) as well as other Spanish locations such as Alicante, Granada, Sevilla, Almería and Tres Cantos, and the company says its international projects help it attract ambitious talent.

Industry: IT Services
Founded: 2003
Employees: 150+
In Spain: Madrid, Barcelona

Good to know if you are moving

98% of the workforce teleworks, and employees can choose the work model where they are most productive (remote, hybrid or on-site).
Free training is offered from day one, with development plans and reskilling programs.
Flexible compensation lets employees personalize benefits to fit their lifestyle and well-being.
The company says its international projects help it attract talent with global ambitions.
Open roles are based in Madrid and Barcelona (hybrid or fully remote) as well as other Spanish locations such as Alicante, Granada, Sevilla and Almería.

In their own words

About the company & team

At Grupo NS, we bet on technological talent and we want to incorporate specialized professionals who contribute to the evolution and improvement of Contact Center solutions.

All open roles at Grupo NS