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Incident Manager

Remote, Bilbao·Full-time·Added 5 days ago (last checked 16 Oct)

Inetum

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Overview

Work mode: Remote (Bilbao)
Contract: Full-time
English: Required
Benefits: Private health insurance, flexible pay plan, meal vouchers

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Required experiences:

Managing critical incidents or Major Incidents (P1/P2).
Leading or coordinating bridge calls / war rooms during incidents.
Simultaneously coordinating several technical teams or providers.
Managing escalations and working under pressure.
Following up on the incident until service restoration.
Communicating incident status to technical leads, management and/or business.
Preparing incident documentation, executive reports and/or Post Incident Reviews.
Opening and managing problems related to incidents.

Required knowledge:

Handling and complying with SLA, prioritization, impact, urgency, escalation, and incident lifecycle.
Service Now.
BMC Hélix.
Microsoft Office Suite.
Equipment and elements in IT environments.
C1 English, with the ability to adapt to different accents depending on the region.

Required skills:

Leading technical conversations.
Working under pressure.
Ability to interrupt politely, ask for clarifications, redirect conversations, and assign actions during a crisis.
Being able to explain a technical situation in a way that is understandable to non-technical interlocutors.
Drafting professional communications and reports in executive English.

Personal skills:

Clear, direct, and structured communication.
Situational leadership.
Ability to remain calm under pressure.
Ability to make decisions with incomplete information.
Ability to lead meetings with senior technical profiles.
Conflict management skills.
Ability to demand actions without generating unnecessary confrontations.
Orientation toward service restoration and SLA compliance.
Synthesis skills.
Good stakeholder management.

Pay & benefits

What you'll get

We offer:

- Salary compensation in accordance with the experience provided.

- Career plan: professional career based on experience and personal potential within a company in continuous evolution and with solid growth.

- Training plan in technological competencies according to the demands of projects and clients.

- Flexible compensation: custom compensation where you can choose different products and model how to distribute them yourself: health insurance, meal vouchers, childcare, transport card, etc.

The role

At INETUM, we offer the opportunity to join a company specialized in IT Consulting, to participate in innovative projects, with up-to-date technologies and a long-term career development plan.

From the Inetum Norte Systems line, we are looking for a professional with experience as an Incident Manager / Major Incident Manager.

About Inetum

Inetum is a global digital services and consulting company that provides technology solutions to businesses and public sector organizations. With a workforce of over 27,000 employees across more than 26 countries, the company specializes in areas such as cloud infrastructure, cybersecurity, application development, and digital transformation services. Inetum operates across various industries, including finance, healthcare, energy, and public administration, offering end-to-end IT services from consulting to managed operations.

In Spain, Inetum has a significant presence with multiple offices and a large team of IT professionals. The company is known for its collaborative work culture and focus on innovation, making it an attractive employer for international tech talent. Inetum actively hires for roles in software development, SAP consulting, Salesforce, and infrastructure management, offering opportunities for career growth and exposure to large-scale projects. For international professionals, Inetum provides a multicultural environment and the chance to work on diverse, high-impact initiatives across Europe and beyond.

Founded: 2000
Employees: 20,000–30,000
Headquarters: Paris, France
In Spain: Madrid, Barcelona
Website: inetum.com

Good to know if you are moving

Inetum has a large presence in Spain with offices in Madrid, Barcelona, and other cities, offering numerous opportunities for IT professionals.
The company works on international projects, providing exposure to global clients and cross-border teams.
Inetum offers roles in high-demand areas such as SAP, Salesforce, DevOps, and cybersecurity, which are valuable for career advancement.
The company provides a multicultural work environment, with employees from various nationalities and backgrounds.
Inetum supports professional development through training and certification programs, helping employees stay current with emerging technologies.

In their own words

About the company & team

Inetum is a European leader in digital services. Inetum's team of 28,000 consultants and experts strives every day to make a digital impact on businesses, public sector entities, and society. Inetum's solutions aim to contribute to the performance and innovation of its clients, as well as to the general interest.

Present in 19 countries with a dense network of centers, Inetum collaborates with major software vendors to tackle the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and expansion, Inetum generated a business figure of €2.5 billion in 2023.

All open roles at Inetum