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88,000+ live jobsRemote, Madrid·Full-time·Added 1 month ago
Still open when we checked on 8 Oct
114 open roles
Permanent contract
Full-time.
Fully remote
Per the ad.
Have the right to work in Spain
Sopra Steria doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Have 3+ years of experience
Mid-level role.
Private health insurance
Per the ad: paid by the employer, or taken through flexible pay.
Life insurance
Per the ad.
Flexible pay plan
Take part of your salary as tax-free benefits, per the ad.
This job advert was originally written in Spanish.
More than 3 years of experience in Incident Management, facilitating incident reviews and leading remediation activities and the follow-up of corrective actions.
More than 2 years with ITIL Foundation certification or higher, applying IT service management and incident management best practices.
ENGLISH: C1
What do we have for you?
And most importantly... you have the opportunity to develop your career with us: we will create a personalized career plan together. You will receive training, we will set goals, and we will follow up to ensure we achieve them together. We listen to your priorities and fight for them.
Your voice matters here! Join us and be part of something bigger!
We would like to hire an Incident Manager who will join the client's ITSM team to coordinate and manage critical incidents. They will collaborate with the client's various teams and stakeholders and follow up on corrective actions.
Responsible for the governance, coordination, and execution of the Incident Management process, guaranteeing the rapid restoration of services and the minimization of business impact.
Lead the management of critical incidents (P1/P2), coordinating technical teams, vendors, and business areas to ensure effective resolution within the established SLAs.
Facilitate and direct Major Incident Management (MIM), ensuring clear and timely communication with all stakeholders.
Supervise the complete incident lifecycle, from detection and escalation to resolution and closure.
Guarantee that all documentation associated with incidents is complete, accurate, and up to date.
Ensure the representation of Incident Management in service reviews and operational meetings, providing visibility on relevant incidents and associated risks.
Monitor compliance with SLA, OLA, and incident management KPIs, identifying trends and opportunities for improvement.
Application review
Preliminary call
With a recruiter · Phone call
A first call about your career plan, availability and mobility to check expectations match on both sides.
First formal interview
A discussion of your motivation with details of the project context.
Technical and personality tests
Not every role
Offered depending on your profile.
Sopra Steria is a European leader in IT consulting, digital transformation, and software development, headquartered in Paris, France. With over 50,000 employees across more than 30 countries, the company provides end-to-end services including consulting, systems integration, infrastructure management, and business process services. Its industry focus spans financial services, public sector, aerospace, healthcare, and manufacturing, delivering both technical expertise and strategic advisory to large enterprises and public institutions.
In Spain, Sopra Steria operates with a strong presence in Madrid and Barcelona, offering a wide range of roles from junior developers to senior architects and project managers. The company is known for its multicultural environment, with many positions requiring French or English, making it an attractive destination for international professionals. Sopra Steria emphasizes career development, continuous learning, and a collaborative culture, and it actively supports relocation and integration for foreign talent, particularly in its European delivery centers.
Because working at Sopra Steria is also about feeling Sopra Steria.
We are a recognized European leader in consulting, digital services, and software development, with nearly 56,000 employees in almost 30 countries and more than 4,000 in Spain.
We focus on people, their training, and professional development, which drives us to grow and constantly improve.
We are passionate about digital, and just like you, we seek the best adventure. We want your day-to-day to become your greatest inspiration. That you learn, contribute, have fun, grow, and above all, enjoy to the fullest.
If you want to be part of a "Great Place to Work" team, keep reading!
At Sopra Steria, we are committed to creating a diverse and inclusive environment, evaluating each candidacy objectively, based on their competencies and experience. We firmly believe that the diversity of experiences and perspectives is what drives our innovation.
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