Incident & Change Manager (24x5)

• A diverse team. We respect the differences that make us more human. 💜
• Companionship. We work in teams and learn from one another.
• Flexibility and work-life balance. Remote work is in our DNA. We promote flexible scheduling, and we have intensive working days on Fridays and during the months of July and August. 🙌
• Continuous learning. Training in languages, technical skills, certifications, etc.
• Individualized career path, so that you are the one who decides how far you want to go. 🚀
• Autonomy and the possibility to propose and promote new opportunities.
• Flexible benefits program. Daycare, restaurant, transport vouchers, and medical insurance.
• Exclusive discounts and special conditions on technology, leisure, travel, etc. 🌟
• You will be able to be part of solidarity and environmentally related initiatives.
• If you have international interests, we are in 45 countries. 🌍

As Incident & Change Management, you will be part of the Network Security & Connectivity unit at SEIDOR, where we drive the secure digital transformation of organizations, combining more than 25 years of experience in networks, security, and connectivity with a comprehensive vision oriented toward people, data, and innovation.

We design, implement and manage intelligent infrastructures that connect, protect and optimize technology environments, from the workplace and the datacenter to the hybrid or multicloud.

Our team offers end-to-end services covering consulting, design, deployment, operation, and automation of IT networks and security.

As responsible for incidents, problems, and changes in the services within your portfolio, you will manage, coordinate, and supervise all processes and procedures within the scope of the activities under your competence.

• Lead the dialogue with key stakeholders for each client, guaranteeing fluid and effective communication for every service included in the scope.
• Exercise transversal management over the main ITIL domains, especially: Incident Management, Request Management, Problem Management, and Change Management.
• All services will be within the technological scope of communications infrastructure and security, in both Data Center and Enterprise environments.

Role within the NSOC (Network & Security Operations Center):

• Develop the activity directly within the NSOC operations team, being the reference person for management within each shift:
  • Shift coordinator and manager.
  • Change management.
  • Incident management.
  • Quality management.
  • Problem management.
  • Continuous improvement. Identify opportunities for evolutionary improvement, technological optimization, and the utilization of tools that support the services provided.
• Prepare and present all deliverables derived from your functions. And defend them before the managers to whom you report, ensuring the traceability and quality of management.